Sr. Service Agent
Welcome to DHL! DHL has built the world's premier global delivery network with revenues reaching US $25 billion.
DHL guarantees fast and reliable services to ove
4. 2 million customers worldwide.
Our services are backed by state-of-the art technology and a seamless shipping network serving over 220 countries and territories, and 120,000 destinations worldwide.
Our worldwide team of more than 160,000 employees is committed to understanding and meeting each customer's unique shipping needs, making DHL ranked #1 in cargo services in Europe, Latin America, Asia, and North America and #3 in the US Express shipping market.
Here is your chance to join our DHL team and help us become America's #1 choice for cost-effective and reliable transportation solutions! We are rapidly expanding our presence in the United States while maintaining a strong focus on customer service.
If you are looking to join an exciting company offering growth and advancement, then DHL is the company for you! Summary Provides operational management and support at various service center locations to ensure efficient and timely pick-up and delivery handling of customer materials and shipments.
Ensures compliance with safety, security, regulatory, and company policies.
Tasks & Accountabilities Provides customer service, sales and operational support for the Service Center.
Answers phone and greets visitors.
Resolves billing problems in relation to the Service Center.
Researches shipment tracking requests and provides feedback; attempts to resolve misplaced shipments.
Communicates with Sales/Service to resolve customer problems.
Assists with operational procedures including sorting, loading/unloading activities, shipment processing and documentation, manifesting, bagging, sending shipment status information, and accepting/securing over-the-counter payments.
Dispatches pick-up and delivery information in a timely and efficient manner; arranges daily pick-up schedules.
May process or prepare import/export documentation and assist in the customs clearance process in some markets.
Skills & Qualifications Senior service, production, or support roles highly experienced in area of responsibility.
Performs all of the standard and some specialized, more complex aspects of the function.
Technical certification or Associate degree may be required in some areas.
Generally 2-4 years of experience in related area of responsibility.
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