Field Services Supervisor
Welcome to DHL! DHL has built the world's premier global delivery network with revenues reaching US $25 billion.
DHL guarantees fast and reliable services to ove
4. 2 million customers worldwide.
Our services are backed by state-of-the art technology and a seamless shipping network serving over 220 countries and territories, and 120,000 destinations worldwide.
Our worldwide team of more than 160,000 employees is committed to understanding and meeting each customer's unique shipping needs, making DHL ranked #1 in cargo services in Europe, Latin America, Asia, and North America and #3 in the US Express shipping market.
Here is your chance to join our DHL team and help us become America's #1 choice for cost-effective and reliable transportation solutions! We are rapidly expanding our presence in the United States while maintaining a strong focus on customer service.
If you are looking to join an exciting company offering growth and advancement, then DHL is the company for you! Summary Provides operational management and support at various service center locations to ensure efficient and timely pick-up and delivery handling of customer materials and shipments.
Ensures compliance with safety, security, regulatory, and company policies.
Tasks & Accountabilities Responsible for overall efficient and effective Service Center operations regarding pick-up and delivery personnel and services.
Ensures all material is picked up and delivered from/to all area accounts in accordance with DHL guidelines, customer expectations and government regulations.
Ensures safe, efficient and timely handling and transportation of all customer materials.
Develops operations plans and budgets based on goals and objectives.
Works with sales management to promote sales growth by advising on customer activities and achieving specific customer call targets.
May manage, coach, and train sales representatives in smaller locations.
May ensure compliance with import/export regulations, duties, and tariffs in some markets.
Supervises two or more staff; responsible for hiring, coaching, training, and developing subordinate staff.
Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures, and performance management processes.
Skills & Qualifications Complete understanding and wide application of principles, theories, and concepts in function or business area.
An advanced understanding of specific aspects of work supervised and practical application to problems and situations ordinarily encountered.
Knows and effectively uses fundamental concepts, practices, and procedures relative to quality and productivity improvements, training, budgeting and cost control, and progressive techniques in area of specialization.
Generally understands basic supervisory approaches for work direction, motivation, and disciplinary action.
Typically requires BS/BA and 3-5 years experience in related field, including at least one year of supervisory experience.
Professional certification required in some areas.
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