Retention Rep - Inside - CB: Cox Communications, Inc.
JOB DESCRIPTION COMBUS: Promotes, sells, and retains commercial business solutions for voice, data and video.
Target customers include small, medium and large businesses, educational, government, carrier and national accounts, as well as other specific market verticals (such as hospitality).
1-Based on revenue targets assigned, sells bundled telephony, data and video products to existing/new commercial business customers via telephone, internet or email.
May include inbound and outbound calling.
2-Renews, retains, and up-sells existing commercial business customers.
3-Understands communication needs of business customers to determine appropriate solution.
4-Develops and maintains relationships with customers.
5-Sells within the product pricing and campaign structure authorized.
6-Work with support personnel to determine appropriate solutions where necessary.
7-Serves as main point of contact with customer ensuring customer satisfaction through the entire sales cycle.
8-Remains current on technical information regarding Cox's products and services as well as the competitive landscape.
9-Maintains consultative sales and negotiation skills through ongoing training and development.
10-Enters sales opportunities into sales database.
11-Forwards ROI assessments to appropriate manager when required.
QUALIFICATIONS Typical Training / Experience - HS diploma, GED or relevant work experience; Specialized skill training/certification may be required; 2-5 years of experience in area of responsibility requiredDept/Org Scope & Impact - Fully functioning support role having greater responsibility to perform all (or most) most of the standard work within the function; moderate impact to the departmentProblem Complexity - Effectively identifies problems as they occur and takes appropriate steps to solve them in situations where the problem is not difficult or complex; Refers complex, unusual problems to supervisor/managerAutonomy - Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, techniques; Work typically involves regular review of output by a senior coworker or supervisor/managerKnowledge - Demonstrates basic knowledge of a technical or specialty area; Readily learns and applies new information/concept in area of practiceCox Communications, Inc. and its subsidiaries are Equal Opportunity Employers.
We have a tradition of encouraging a wide diversity of talents through a broad range of hiring practices.
Please note those individuals submitting resumes online or by mailing a resume are not considered an applicant for employment until a signed employment application form is completed, usually at the time of interview.For more information about Cox Communications and its subsidiaries, please click herewww.cox.com, www.coxmedia.
com, www.coxbusiness.com.Statement to ALL Third Party Agencies and Similar Organizations: Cox Communications accepts resumes only from agencies with which we formally engage their services.
Please do not forward resumes to our applicant tracking system, Cox Communications employees, or send to any Cox Communications facility.
Cox Communications is not responsible for any fees or charges associated with unsolicited resumes.
COMPANY PROFILE As the third largest cable provider in the nation, Cox Communications, Inc. is noted for its high-capacity, reliable broadband delivery network as well as the company's ability to provide superior customer service.
For Cox, it's not about being the biggest; it's about being the best.To apply directly to the employer, click here.
ARBCOX095-748336
« Apply for Retention Rep - Inside - CB: Cox Communications, Inc.
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