Operations Mgmt
Operations Mgmt Responsibilities Job Description: This position reports directly to the Operations Manager with the following requirements.
Member of the Operations support team responsible for client'sff Tier 2 and 3 technical support.
Incumbent is responsible for basic real-time network performance monitoring and managing client networks or subscribed to managed service, and supporting remediation/restoration effort within committed service level.
Performs more in-depth problem determination and resolves more complex configuration problems based on service line supported and handles escalations.
This position serves as the primary client interface during more complex or high severity outages.
Responsible for understanding and reviewing action plans for planned and unplanned changes to supported network / infrastructure.
Updates tickets in accordance to Service Level Agreement requirements, escalating as necessary to higher level of support based on severity.
The resolution of complex configuration issues and chronic problems may additionally be required throughout the course of trouble resolution.
Individual will be responsible for the management of equipment and service vendors for break/fix and assists Operations Management in updating procedures.
Occasionally guides and mentors other team members and assists co-workers where necessary.
Position requires in-depth working knowledge of voice premises and voice networking, and/or VOIP concepts.
Full use and application of standards, principles, theories, concepts and techniques in service line supported (i.
e., Voice Premises, or VOIP).
Additional knowledge in Avaya, Nortel, Siemens, and Cisco (physical and logical) to assist in the problem solving process is very beneficial to this position.
Position receives limited direction and is expected to function independently.
Measurements associated with their actions are reviewed by management at various checkpoints to insure successful, timely and accurate results.
Qualification
1. Spectif Server Intermediate Desire
2. Solo Box Intermediate Desire
3. Avaya PBX Intermediate Require
4. Nortel PBX Intermediate Desire
5. Cisco Call Manager Intermediate Desire
6. Voice Mail Systems Intermediate Desire
7. IP Telephony Intermediate Desired The content of this Job posting is temporary, and is subject to periodic revisions at any time including retroactively, without notice or any announcement.
Comrise and its clients shall not be held responsible for the accuracy of any of the information stated in this posting, nor shall Comrise and its clients be called upon to provide any proof, evidence, intention, or motive to substantiate the accuracy or validity on any and all of the information contained herein.
The user uses this information at his /her own risk.
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