Network and Telecommunications Specialist: Fidelis Care (New York State Catholic Health)
Network and Telecommunications We at Fidelis Care provide quality affordable health coverage to those in need.
We are founded in the mission to ensure every resident regardless of income, age, religion, gender or ethic background has access to quality health care, provided with dignity and respect.
Please read about the following opportunity and how you could make a difference.
Network and Telecommunications The Network and Telecommunications Specialist is responsible for providing Tier 1 and 2 support to the Fidelis Care user base.
The Specialist will deal with issues at the desktop, LAN, and server levels, as well as the phone, video and security systems.
Specifically, the Specialist will provide Level I support for the video conferencing system and will troubleshoot, log and resolve equipment problems; provide support and maintenance for the peripheral equipment of PCs, WYSE terminals and phones ensuring a reliable desktop environment; provide helpdesk support/account maintenance; work with the helpdesk staff to efficiently handle helpdesk calls; manage the setup of conference and training rooms; assesses the equipment needs of new hires and make arrangements for new equipment if required; manage the computer equipment and phone assets and provide remote user and regional office support.
Technical training in Data Network, or PC installation and maintenance required.
3. 5 years of related experience with a minimum of 1 year PC, Laptop, WYSE Terminal in Citrix Environment and Printer Hardware Service experience required.
Dell certifications a plus.
CompTIA A+ Certification preferred (Hardware & Software).
Candidate must have strong Desktop Support and troubleshooting skills and a good understanding of network hardware, protocols, and functionality.
Proficiency in Microsoft Windows, Microsoft Office, Citrix, & Cisco VPN a must.
Must have excellent verbal and written communication skills, strong customer service skills and the ability to work well as a member of a team or alone.
We offer competitive compensation and comprehensive benefits, including medical, dental, and vision coverage, 403(b) retirement savings plan, short and longterm disability, educational assistance, generous paid time off, and more! To apply, please email your resume with cover letter & salary reqs to: recruiting [at] fideliscare [dot] org For more information on our company, our Mission and to learn more about our growing company, please visit www.fideliscare.org EOE
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