Avaya/Definity Experienced Service Technician NetVersant Solutions- Network Solutions for an E-World! NetVersant is the national leader in converged communications infrastructure technologies.

We engineer install and support wireless, telephony, security and structured cabling.

We combine these lines of business into intelligent solutions through service, flexibility and support.

AVAYA Definity Field Service Technician GENERAL SUMMARY Works under general supervision of the Operations Director, Engineering Manager, or other designated supervisor to provide remote or on-site telecommunication support.

Provide customers with Definity/Communication Manager product services and support in the field and remotely.

PRINCIPAL DUTIES AND RESPONSIBILITIES/KNOWLEDGE Proficient in installation and maintenance of Avaya communication systems including TDM based technologies and converged technologies Provides customer with on-site and remote support regarding Communication Manager S8700, S8710, S8500, S8300 Media Servers; G650,G600,G350, G700 Media Gateways, Definity G3R/Si/Prologix system support, Intuity Audix voice messaging system support, Avaya provisioning software and IP networking.

Ability to diagnose trouble on T-1 circuits; ISDN/PRI, ISDN/BRI, E&M TIE, DID Ability to troubleshoot IP telephony issues Work with engineers to troubleshoot complex customer issues involving VOIP and other converged technologies Troubleshoot connectivity issues to peripheral equipment such as CMS and IVR Understanding of Call Centers; able to edit vectors to adjust Call Center productivity Communicates with customers over the phone and at on-site locations to troubleshoot any issues Acting as a single point of contact for customers Works with engineering group in design, planning, layout, and configuration of Avaya communication systems and services Interface with other vendors ie Carrier Service providers, 3rd party manufacturers Works with Project Managers to develop project plans and timelines, assist in tracking milestones, supports escalations and available to supply job status in project meetings Works with other field personnel in installation, configuration and integration and handles any related technological support from customers Installs, repairs and troubleshoots customer service orders Performs moves, adds and changes for customers when needed Provides high level of customer service when responding to a customer request or fulfilling project requirements Ability to work effectively with co-workers and fulfill customer requests Ability to clearly define and explain technical issues to customer Will be required to be on call during scheduled period Willing to learn new technologies and new products JOB SPECIFICATIONS/SKILLS REQUIRED High school diploma with 2 year Trade School Certificate in Electronics or other related certification Avaya ACA and or ACS certifications 5-10 years minimum working with Avaya related products and services Advanced networking experience with IP applications Ability to troubleshoot network and assign IP addresses Design and program software translations for Avaya Communication Manager and Definity line of products; S8700, S8710, S8500, S8300 Media Gateways and G650, G600, G350, G700 Media Gateways, Definity G3R/Si/Prologix, Voice Messaging; Audix/ Intuity Audix, ARS, Call vectoring, and CMS Strong communication skills required Understanding of QOS (quality of service) and the OSI model Knowledge of Windows and familiarity with DOS and Linux Understanding of AVAYA product line and related technology DECISION-MAKING AUTHORITY Makes decisions which involve troubleshooting customer requests.

WORKING CONDITIONS Works on projects in the field or remote.

NetVersant offers a competitive salary/commission plan and benefits package including Medical, Dental, Vision, Life, Disability, Legal Services and 401K.

NetVersant is an EEO/AA Employer M/F/D/V.

Please apply online.

No phone calls please.

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