Jr. Helpdesk Specialist: The Millennium Group, Inc.
KEY RESPONSIBILITIES: Answering telephone calls and dispatching work requests to technicians.
Manage daily call activity.
Schedule meeting rooms for company events.
Generate reports as assigned by management.
Deliver world class customer service and build customer satisfaction and loyalty.
Provide effective and timely resolution of a range of customer requests.
Strive for one-call resolution of customer requests.
Complete ongoing training to stay abreast of product, service and policy changes.
Strike a positive and cooperative tone with both customers and coworkers.
Increase the customer experience by providing accurate and timely information.
Enter activity data in logs, maintain records.
Ensure all procedures are followed at all times.
Answer and respond to inquiries from customers in a professional manner.
Other duties as assigned.
QUALIFICATIONS: High School diploma or equivalent (GED) preferred.
Customer Service experience required.
Minimum of 1-2 years help desk related experience preferred.
Must be very willing to work in an environment that requires heavy phone-based customer interaction.
Working knowledge of facilities or Audio/Visual experience preferred.
BIG software experience preferred.
Stellar communication skills both verbal and written.
Demonstrated competency in Windows and Microsoft Office Software.
Demonstrated competency in MS Outlook Calendaring.
Keyboarding proficiency and use of automated systems.
Strong problem-solving skills and ability to make swift, sound judgments.
Ability to thrive in a lively working environment and multi-task.
Strong interpersonal skills: professional, courteous, friendly and empathetic.
Attention to detail.
To apply for this position visit the Career section on our website to complete a profile and application.
Our website address is www.tmgofficeservices.com .
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