IT Systems Administrator: Atheros Communications, Inc.
DESCRIPTION OF FUNCTION & RESPONSIBILITY: - Position requires candidate to presently reside in the Silicon Valley - Manage requests on a ticketing system - Manage all IT Resources - Deploy, setup and maintain enterprise grade hardware from various manufactures.
- Work with customers to insure that the setup and configuration of hardware and operating systems is transparent to the production/development/testing environments - Provides technical support and training to internal customers by performing the following duties.
- Analyze complex customer issues to identify problem area(s), recommend solution and take corrective action - Accurately gather information and document customer issues through the help desk tool - Provide excellent and courteous customer service and communication skills - Respond to incoming customer inquiries EDUCATION: - 5+ years of relevant IT experience or education EXPERIENCE: - Have a strong understanding of networking, server and desktop technologies - Broad exposure to enterprise hardware class hardware both on the desktop and back office.
- Advanced Windows experience, Windows 2000, 2003, 2008, XP & 7 in particular - Exposure to CLI interface on Cisco switches is a plus - Good troubleshooting and diagnostic skills on a variety of hardware & software - Good technical communication & documentation skills, ability to communicate with our local user community and remote teams at other Atheros locations.
- Ability to work both independently with little supervision as well as in a team environment - Ability to prioritize tasks - Good organizational skills - Ability to lift up to 50lbs - Basic LINUX experience - LAN Desk management console experience is a plus - Ability to multi-task and understand changing priorities - Ability to work well with a team but also independently as needed - Follow documented processes and procedures - General positive customer service attitude - Project management skills - Good follow up and a since of ownership of issues - Action, detail oriented individual with the ability to self initiate
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