Collaboration.

Innovation.

Empowerment.

That's what success sounds like at Dell.

When you join us, you become part of a team dedicated to providing innovative, reliable products and thorough customer service.

Dell provides richly configured hardware and innovative business solutions at the best possible prices to our customers.

We are at the cutting edge of technology and deliver more systems globally than any other computer company.

We rely on the enthusiasm and dedication of our workforce to keep us in that position and realize that by ensuring excellent working conditions and a healthy work-life balance for our employees, everybody benefits.

We're currently seeking: Company: Perot SystemsLOCATION: DC-WashingtonSTATUS: Full Time, EmployeeJOB CATEGORY: TechnologyCompany: Perot SystemsREFERENCE CODE: 006466: DODDHelp Desk SupportJob Description Provide remote support to users for network and desktop hardware and software problems.

Take calls from users, diagnose problems, and recommend and/or implement solutions.

Seeking a well-qualified technician that will support a restricted program opening in the Washington, DC area.

The candidate will staff a customer help desk to answer Information Technology (IT)/Information Management (IM) trouble calls for approximately 2,000+ end users.

This position will provide technical software, hardware and network problem resolution to all local and off-site computer users by performing question/problem diagnosis and guiding users through step-by-step solutions in a call center environment.

The candidate must be able to work independently as well as part of a combined Government/TASC IT team to resolve or refer more complex technical problems through a defined escalation process to ensure that their inquiries are resolved, logged and tracked using a problem management database maintaining history records and related problem documentation.

Technician will work in a high tempo, challenging environment directly supporting the government IT team that installs, generates, maintains, tests, and debugs complex operating systems and database management system software programs with COTS/GOTS applications and support equipment dealing with the overall network operating system and Video-teleconferencing (VTC) services.

Some travel required (>15%).

*hj (M) Required Skills Current SSBI Investigation needed/required.

Knowledgeable with securing/hardening TCP/IP router based networks.

Experience in maintaining, troubleshooting and modernizing a diverse communications WAN with COTS/GOTS applications and support equipment dealing with the overall network operating system and VTC services.

Must have superb communications (written and oral) with interpersonal skills to clearly communicate technical solutions or to provide one-on-one end-user training as needed in a user-friendly, professional manner.

Desired Skills Ideal candidate would have 4 or more years of experience in help desk support of a medium-sized network with locations nationwide.

Familiar with the following: Windows OS, Microsoft Office applications, Cisco switch, router, and firewall configuration, troubleshooting of voice (VoIP, unified communications) and VTC (eg., Tandberg communication systems).

Education AA or other technical degree Experience 3-4 years of experience Requirements None Hazards None About Dell Inc. Collaboration.

Individual drive.

A passion for technology.

That's what success sounds like at Dell.

It's this dedication to finding unique solutions that has given rise to many of our energy-smart, green initiatives.

Sound like something you can get behind? Join our team, and you'll work in a dynamic environment with other motivated, talented individuals who care about protecting our planet.

Plus, you'll get the mentoring, support and training you need to succeed on your own terms.

For more than 25 years, Dell has provided technology solutions to customers that improves their productivity, enhances their lives and meets their distinct needs.

Headquartered in Round Rock, Texas, Dell has framed its business around the customers it serves, from the world's largest and most demanding businesses and public sector organizations, to small and medium businesses, to consumers worldwide.

At Dell, we promote an environment that thrives on innovation.

To deliver effective solutions that meet customer challenges, Dell focuses on pivotal standards that drive future technology innovation.

Dell offers a competitive Salary and Bonus plan as well as a great Benefit Package.

Please visit the About Dell section at www.dell.com for more information.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national origin, sex (including pregnancy), age, disability, HIV Status, sexual orientation, gender identity, marital status, past or present military service or any other status protected by the laws or regulations in the locations where we operate.

Dell will not tolerate discrimination or harassment based on any of these characteristics.

To Hear More, visit our Careers PageWorkforce diversity is an essential part of Dell's commitment to quality and to the future.

We encourage you to apply, whatever your race, gender, color, religion, national origin, age, disability, marital status, sexual orientation, or veteran status.

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