Customer Care Assistant (9/13): ACS, A Xerox Company
Customer Care Assistant (9/13)Visit the ACS webpage | Click here to see Profile Customer Care Assistant (9/13) Description Affiliated Computer Services, Inc. (ACS) is expertise in action™.
We are a FORTUNE 500 company with 74,000 employees worldwide supporting client operations reaching more than 100 countries.
We provide business process outsourcing and information technology solutions to world-class commercial and government clients.
Our employees operate with integrity, and are flexible, reliable and responsive.
If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.
Qualifications: Basic computer skills At least one year of customer service work experience with at least 9 months at one job H.
S Diploma or GED Be at least 18 years of age Must pass criminal background check and drug screen Using a computerized system, responds to customer inquiries in a call center environment.
May perform one or more of the following: Responds to telephone inquiries and complaints using standard scripts and procedures.
Gathers information, researches/resolves inquiries and logs customer calls.
Communicates appropriate options for resolution in a timely manner.
Informs customers about services available and assesses customer needs.
Provides functional guidance, training and assistance to lower level staff.
Provides assistance, training and troubleshooting support to lower level staff.
Schedules work to ensures accurate phone coverage; monitors priority of calls and shifts escalated calls to assure resolution to problems.
Prepares standard reports to track workload, response time and quality of input.
Assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness.
All other duties as assigned.
ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.
People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling 866-419-2226 .
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