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Client Service Advisor

Job Category: Technology

Berean Group is looking for Client Service Advisor Location: Elko, NV Duration: 8 Months Contract Citizenship / Work Authorization: Must be US Citizen or Perm Resident Only Job Description: • Monitor installation from order to delivery on special needs requests, keeping customer and sales person aware of significant changes in schedules and ensure accurate billing. Educates customers on billing process, how to read bills and verifies billing accuracy, where appropriate. • Internal teamwork with other partner groups (Call-Center, Contract Admin, Operations, Engineers etc.) to resolve customer problems and strive to achieve complete customer satisfaction. • Assist direct sales to meet or exceed contract renewal objectives. Submit MACD and simple orders to provisioning groups through STATS/One Source system that the CSA may have received through direct customer calls, Account Managers, or other internal groups (this excludes install of high capacity services). • Account auditing for billing accuracy and additional revenue opportunities where appropriate. Use Salesforce.com to assist sales person in account management, 2Q 2011. • Assessing customer communication service needs and recommending solutions. Addressing and facilitating the resolution of customer billing, service order and recommending/supporting Peace of Mind for repair support. Assist in the coordination of the delivery of services. • Referring customers with more basic requests for moves/add/changes to call centre representatives. Auditing of accounts where applicable. Proactively contacting accounts & Pro-actively soliciting recommendations for new business and contract renewals. Conducts and participates in internal training - Being a SME, Lunch-n-learns, customer meetings and administrative functions. Education/Experience: High School Diploma or GED (Typically required). Entry level: 2 years customer service related experience required. Responsibility level: Exercises minimal independent judgment with direction from supervisor. Skills and Competencies: Ability to accurately document and record customer/client information. Previous experience with computer applications, such as MS Outlook or data entry software is required. For More Job description and to apply click on the links below: [ http://www.bereangroup.com/jobInfo.do?jobId=116803 ] You can also mail your resume at resumes@bereangroup.com with the job #116803 in the subject line. Applications without the job number may not be attended to. International candidates please excuse. Citizenship / Work Authorization: Must be US Citizen or Perm Resident Only

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