Call Center Support
Call Center Support Call Center Support Job Description: - Multi-level helpdesk (no differentiation between level I and II, but certainly start people largely on the phone in order to get a good feel of the environment).
- They support 1000 users on an ongoing basis but this number can jump based on project work that comes up (for example they recently upgraded the messaging system that one product line of salespeople were using and the helpdesk covered the implementation issues).
- The helpdesk may ultimately support close to 3000 based on growth and restructure.
- This team supports local and remote users.
Skills: - Lotus Notes (Essential) - Customer service skills (Essential).
- Dell hardware on laptops and desktops (Hardware support) - Software support enterprise application experience they use JDEdwards (other large scale application support experience is fine) - AS/400 - Windows XP and 2000 - Office XP and 2000 * Excel, Word, Outlook, and Access is a plus - They do their own imaging using Ghost * knowledge here is a plus - Punctuality and attendance Environment: - Lotus Notes - 4 Applications within the Office Suite - VPN - TCP Please send resumes to tnolan [at] makecor [dot] com
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