Retention Specialist: Green Mountain Energy
Green Mountain Energy seeking Customer Service Representatives to help change the way power is made.
Retention Specialist Green Mountain Energy Company is the nation's leading retail provider of cleaner energy and carbon offset solutions.
Green Mountain offers residential, business, institutional and governmental customers an easy way to purchase cleaner, affordable electricity products, as well as the opportunity to offset their carbon footprint.
The company has three primary business units: residential electricity, commercial electricity, and carbon offsets.
This business strategy is designed to keep us in the forefront of the sustainability industry.
Headquartered in Austin, Texas, Green Mountain Energy Company began in Vermont in 1997 with a simple idea: Use the power of consumer choice to change the way power is made.
Locations: Austin, TX; Dallas, TX; Houston, TX; McAllen, TX; New York, NY; and Portland, OR. Description: Green Mountain is in search of a Retention Specialist interested in jump-starting their dynamic customer relations career.
Every Retention Specialist has the potential to earn incentives.
There is no cold-calling.
A training program is provided to assist you in building your knowledge of Green Mountain products, renewable energy, and how Green Mountain is truly changing the way power is made.
We seek candidates who are committed to a professional, highly customer-focused call center environment.
Position Responsibilities: Handle 40+ inbound calls per day selling pollution free electricity Manage existing accounts and identify/ solve any potential problems with said accounts Consistently up-sell our Big Texas Sun Clubtm Overcome objections and make necessary call backs to follow with customer questions Impact our Marketing and Sales Channel Teams by providing customer feedback Assist other team members with selling/closing techniques Self manage, manage time in queue taking inbound calls and manage limited daily outbound return calls Required Skills and Experience: Must have a sincere desire to help protect the environment 2 Years sales/customer service experience preferred Ability to close with customers requesting call backs Understand inbound retention techniques and customer needs Knowledge of energy/deregulation a plus Must be able to overcome objections Experience/knowledge and understanding of selling a premium product/overcome objections Must be available to work between the hours of 8a-7p M-F, times and days may change Green Mountain is seeking local candidates with a stable work history and a GREAT ATTITUDE!Please respond if you think you have what it takes to be a Retention Specialist.
For immediate consideration, please submit your resume to us at: bestjobs [at] GreenMountain [dot] com [dot] The subject field of your email must include the job code YHJ041048.
Please submit the document in PC compatible Word or rich text file.
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