Retail Assistant Store Manager - Carlsbad PCR
Retail Assistant Store Manager - Carlsbad PCRCarlsbad, CA Position Description: The Retail Assistant Store Manager position with Cingular Wireless has the following responsibilities: Assists retail store manager with managing and developing a professional sales force to ensure achievement of store revenue targets, operational goals and 100% customer satisfaction.
Meets assigned sales performance and profitability criteria.
Assists with the hiring and development of retail store/kiosk staff.
Assists with the facilitation of goal setting, coaching, and performance evaluation of staff.
Facilitates and participates in weekly staff training/educational sessions to increase knowledge and create high levels of motivation.
Assists in establishing, implementing and monitoring a prospecting plan to increase sales.
Ensures store appearance meets company standards at all times.
Establishes and monitors store/kiosk work schedules and staffing issues to effectively manage payroll expenses.
Spends 75% of time on the sales floor to ensure efficient, courteous handling of customer requests, including sales, billing/service problem resolution, bill payments and technical troubleshooting.
Resolves customer concerns requiring the attention of a management position.
Verifies accuracy of daily service revenue reports and bank deposits.
Maintains proper inventory controls, facilitates inventory transactions and maintains compliance with Cingular Wireless store standards.
Ensures store/kiosk is opened and closed appropriately by following standard procedures, and any and all other duties when required.
Position Qualifications: -Bachelor's degree in related discipline or equivalent experience.
-Two+ years management experience in the telecommunications and/or retail industry.
-Two+ years sales experience, including prospecting, telemarketing and/or outside sales.
-Demonstrated ability to exceed sales performance standards.
-Excellent interpersonal, verbal and written communications skills and attention to detail is required, and ability to speak Spanish is desirable.
-Computer proficiency (MS Office), ability to operate wireless equipment, photocopier and facsimile machine is essential.
-Ability to work in a fast paced team environment and available to work flexible hours, including days, evenings, weekends, holidays, overtime and to work/travel to multiple locations within a district.
Cingular Wireless is an Affirmative Action/Equal Opportunity Employer, and we're committed to hiring a diverse and talented workforce.
EOE/AA/M/F/D/V.
Apply online today at Cingular, and find out if a career with us might fit you best! Cingular Wireless is an Affirmative Action / Equal Opportunity Employer, and we're committed to hiring a diverse and talented workforce.
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