Call Center- Inbound Sales Rep- Primary Req 58021109- Sandy UT (15 pos): Comcast Corporation
Inbound Sales RepresentativeIT'S MORE EXCITING HEREComcast, founded in 1963, has grown into one of the world's leading communication and entertainment companies - focused on broadband cable, commerce and content.
Comcast Cable is the country's largest provider of cable services, and has expanded to digital services, faster Internet and IP-enabled phone service, and innovative programming - over 250 cable channels, including popular channels like - E!, Sportsnet, Exercise TV, The Golf Channel and more.
Comcast connects with more tha
24. 7 million cable customers
14. 1 million high-speed Internet customers an
5. 2 million voice customers - providing top consumer products and services in three key areas: video, digital cable, VOD, HD and DVR; online; and voice.
We strive to be the company customers look to for the products and services that connect them to what's important in their lives.
Position Overview: Interact with customers to handle requested service calls in such a way that the CAE provides an excellent customer experience by relating well to the customer, articulating the advantages of our company over the competition, thinking and exercising sound judgment, and acting responsibly in the customer's and the company's best interests.
Position Summary: Consults with and recommends Comcast products and services based on a logical relationship to the customer's needs and interests by explaining the competitive benefits of Comcast products and services.
Demonstrates a strong ability to analyze and solve problems regarding billing, service, delinquent account balances, and sales issues.
Ability to handle a high volume of new connection calls and service upgrades 7in a prompt and professional manner, obtaining all information for transaction resolution.
Builds professional rapport with the customer by active listening to assure mutual understanding of the customers' concerns or issues.
Interpret, translate, explain, and provide applicable, accurate, and appropriate information with respect to products and services, equipment, policy and procedure, account status, marketing promotions and campaigns, serviceability, and troubleshoot service problems.
Take full ownership and accountability to facilitate an excellent customer experience.
Practice continuous quality control in the processing and fulfillment of all customer orders.
Adherence to quality standards, meeting sales and performance goals set by Comcast and local management.
Required Skills: Minimum Qualifications: High school diploma or equivalent.
6-12 months of Customer Service call center experienceProficient PC skills in a Windows environment.
Flexibility to work shifts that could include, evenings, weekends, and holidays.
Must be able to work mandatory overtime as business needs dictate.
Witten, oral, interpersonal communication, and problem solving skills with demonstrated ability to articulate relevant information and directions in an organized and concise manner.
Proven ability to maintain composure in stressful situations.
Preferred Qualifications: Demonstrated success in a call center.
Experience with CSG
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