Technical Manager
Sears Holdings Corporation is the nation's third largest broadline retailer, with approximately $55 billion in annual revenues, and with approximately 3,800 full-line and specialty retail stores in the United States and Canada.
Formed in March 2005 from the merger of Sears and Kmart, Sears Holdings is the leading home appliance retailer as well as a leader in tools, lawn and garden, home electronics and automotive repair and maintenance.
Key proprietary brands include Kenmore, Craftsman and DieHard, and a broad apparel offering, including such well-known labels as Lands' End, Jaclyn Smith and Joe Boxer, as well as the Apostrophe and Covington brands.
It also has Martha Stewart Everyday products, which are offered exclusively in the US by Kmart and in Canada by Sears Canada.
The company is the nation's largest provider of home services, with more than 14 million service calls made annually.
For more information, visit Sears Holdings' website at http://www.
searsholdings.com. Sears Holdings Corporation is committed to improving the lives of our customers by providing quality services, products and solutions that earn their trust and build lifetime relationships.
We are proud of our diverse, high-performance team work environment and we strive for continuous improvement through keen focus on growth, effectiveness and a sense of urgency.
Individuals who are driven to earn our customers' trust and business every day, who act with integrity, who treat everyone fairly and value diversity, and who are accountable for their actions are welcome to show interest in becoming a member of our winning team.
Job Summary This position is responsible for the leadership and efficient management of the In-Home technical workforce.
* Utilize the workforce planning process to hire and train the best techs for the job * Assist in ISO compliance * Reviews technical performance data with subordinates to identify performance improvement issues.
* Reviews customer feedback * Interacts with Routing Manager to insure tech data is correct * Works with District Sales Manager to insure parts and service share match workforce abilities.
* Assists in the recruitment and selection of technicians * Assists in training and tracking of technicians Responsibilities/Skills/Experience Requirements Degree preferred Direct supervisory skills required Strong motivation and leadership skills Excellent Customer Service ability Able to generate and update Excell Spreadsheets and other Mgt reports Strong PC skills Able to hold meetings and generate performance improvement strategies Retail and or Service experience a plus
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