Customer Service Manager
Customer Service Manager Job Requisition Number: L02234 Responsible for management of assigned customer accounts and acting as primary contact with assigned government procurement agencies, airlines and internal BAE Systems organizations for all matters concerning repairs and/or spare parts sales and distribution.
Coordinate customer requirements with internal organizations to ensure both BAE Systems and customer objectives are accomplished.
Work efficiently with computer based systems, i.
e., MicroSoft applications and Oracle.
Must Have the Following: Ability to develop/maintain good internal and external customer relations Spokesperson skills for repairs part delivery and spare parts delivery Analytical skills to resolve customer problems, recommend alternative solutions Ability to monitor customers ordering practices and make appropriate provisioning recommendations Facilitation skills for financial collections including prompt resolutions of invoice discrepancies and diligent monitoring of customer payment practices Ability to manage time in a manner required to coordinate multiple tasks and job assignments Computer proficiency Ability to travel Two year college degree or equivalent experience Prefer to Have the Following: Previous experience with government contracting agenciess or Airline MRO procurement Experience with military contracts or commercial airline procurement Previous experience in a FAA Repair facility Product support logistics experience Customer service or sales experience Contract administration experience Experience with ERP/GRP systems Four year college degree in a related field Submit Resume BAE SYSTEMS offers a full benefit package, plus a very competitive salary.
Some positions may require a security clearance.
BAE SYSTEMS is an Equal Opportunity Employer and supports a drug free environment.
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