Sears Holdings Corporation is the nation's third largest broadline retailer, with approximately $55 billion in annual revenues, and with approximately 3,800 full-line and specialty retail stores in the United States and Canada.

Formed in March 2005 from the merger of Sears and Kmart, Sears Holdings is the leading home appliance retailer as well as a leader in tools, lawn and garden, home electronics and automotive repair and maintenance.

Key proprietary brands include Kenmore, Craftsman and DieHard, and a broad apparel offering, including such well-known labels as Lands' End, Jaclyn Smith and Joe Boxer, as well as the Apostrophe and Covington brands.

It also has Martha Stewart Everyday products, which are offered exclusively in the US by Kmart and in Canada by Sears Canada.

The company is the nation's largest provider of home services, with more than 14 million service calls made annually.

For more information, visit Sears Holdings' website at http://www.

searsholdings.com. Sears Holdings Corporation is committed to improving the lives of our customers by providing quality services, products and solutions that earn their trust and build lifetime relationships.

We are proud of our diverse, high-performance team work environment and we strive for continuous improvement through keen focus on growth, effectiveness and a sense of urgency.

Individuals who are driven to earn our customers' trust and business every day, who act with integrity, who treat everyone fairly and value diversity, and who are accountable for their actions are welcome to show interest in becoming a member of our winning team.

Job Summary The Sales Manager is the front-line manager in the parts and repair center.

The SM is responsible for maximizing parts and carry-in revenues and profits by consistently meeting or exceeding every customer's expectations, creating a high performance team, providing the right part, repair and merchandise solutions, identifying and solving business issues, and setting high standards and following through on executions.

Responsibilities/Skills/Experience Requirements RESPONSIBILITIES: Personally demonstrate and take accountability for excellent customer service.

Act with urgency to meet customers' needs and solve their problems and develop associates' commitment to act with urgency.

Utilizes Customer Enthusiasm surveys to educate associates and develop their customer service skills.

Use payroll planner to ensure appropriate staffing to customer transaction patterns.

Coach associates to develop their product knowledge, customer service skills and business literacy.

Provide constructive feedback to all unit associates via performance review process.

Actively recruit and retain dependable, diverse, and customer-focused associates.

Listens to and shares ideas and information with associates.

Establish partnerships with Region Sales Development Manager and District Management Team.

Establish performance goals for all sales associates and hold them accountable.

Demonstrate a passion for "being in stock" and be an aggressive merchant looking for sales opportunities.

Aggressively merchandise sales floor to drive revenues via effective implementation of the Monthly Sales floor Planner.

Actively support the Carry-in selling process via consistent execution at point of sale.

Conduct b-weekly competitive shops to identify best practices and to discover trends and opportunities.

Utilizes the information to drive business.

Make fact-based decisions, but exercise creativity and take responsible risks to find lasting solutions to entrenched problems.

Is financially literate; has the ability to understand the "why's" behind performance indicators.

Set standards for associate product knowledge; help associates meet standards by delivering/executing all product training.

Follow and ensure compliance of the Code of Conduct.

Active presence on the sales floor 90% of the week.

Must be able to lift up to 50 lbs. and stand for prolonged periods of time.

EXPERIENCE: (preferred) Hard Lines Assistant Sales Manager Brand Central Sales Coordinator Product Service Parts Lead / Sales Lead EDUCATION, TESTING AND CERTIFICATION: High school diploma or equivalency 2 yr. or 4 yr. college degree preferred

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