This position has responsibility for assisting in maintaining the relationships between Target Service Bureau client organizations and TSI. This includes regular and ad hoc client status calls; researching and reporting on open support requests; facilitating additional requested services; and working toward overall client satisfaction with TSI. In addition, this position will participate in ongoing project management and consulting activities with new and existing service bureau clients, including managing communications with clients; developing project timelines; coordinating efforts of multi-person project teams; performing business analysis to define and translate fundraising practices to provide best practice recommendations; and advising clients on how to manage their businesses in Team Approach.

Within the department, the Account Executive will assist in the continuing development of department materials and processes as well as the integration of TAG and TSI service and product offerings.

Job Duties Participate in/assist with any of the following tasks as assigned: Work in association with the primary liaison between TSI and one or more service bureau clients.

Develop and maintain client relationships via regular and ad hoc communication.

Answer client questions about Team Approach functionality.

Regularly research and report on open client issues and share these reports with client organizations.

Continually review and update all client information stored in TSI's internal systems (e.

g., the Todo System).

Coordinate regular client site visits.

Continuously expand and update knowledge of the Team Approach application.

In conjunction with TSI technical resources, coordinate the provision of database services.

Perform business analysis to define and translate fundraising practices.

Create database queries using the Team Approach query tool and/or SQL. Tune the queries for optimum runtime.

Create calculated fields as needed.

Specify output for database queries using the Team Approach query tool.

Manage complex segmentation projects, using Team Approach query and outputs tools and other tools such as TopDog.

Facilitate transfer of all output files to client or vendors.

Manage production and distribution of Team Approach reports for clients.

Assist in database administration tasks for the client database as assigned.

Assist in development of Service Bureau materials and procedures.

Work with Service Bureau Department to recognize opportunities for improvement in department work.

Assist in development of Application Services materials and procedures.

Requirenments At least one year of experience in fundraising, preferably involving extensive use of fundraising software One to three years of client service experience managing multi-service relationships Excellent analytical, organizational, and interpersonal skills Ability to learn quickly and self-teach through documentation and on-line resources Excellent written and oral communication skills Ability to work well independently and within a group Ability to handle multiple priorities and show flexibility when priorities change quickly Availability for limited travel throughout the US Knowledge of database architecture, Oracle, and/or SQL are pluses College degree or equivalent experience required Compensation: Competitive Pay, commensurate with qualifications Competitive Medical/Dental and 401k benefits Excellent opportunities for advancement in this rapidly growing company The Company: We are a fast growing technical company located in Cambridge, Massachusetts, just minutes from Harvard Square.

We provide software, business intelligence, database marketing and computer service solutions to leading non-profit organizations.

Our clients include the most high profile non-profits in the country - across a variety of sectors such as public broadcasting, education, and major national philanthropies that are working on such issues as health and medical research, environmental conservation, advocacy, human rights and relief.

We nurture a flexible, progressive work environment that encourages creativity and independent thinking.

For more information, please visit: www.targetsite.com

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