Technical Support Team Leader - 3rd Shift - Monday-Thursday 10pm-8am Job Description We are currently looking for a Technical Support Call Center Team Leader for our 3rd shift.

The ideal candidate will interact with end-users, managed services customers, product development engineers, network operations engineers and other technical support personnel either in person, by phone, or via email, requiring extensive experience in the company software, considerable ingenuity, originality, and resourcefulness.

You will also work with management to motivate and develop your team, and provide detailed updates on all shift matters on a daily basis.

Individuals must demonstrate excellent technical troubleshooting skills in a variety of technologies as well as excellent communication skills that contribute to timely resolutions of complex issues.

Responsibilities to include: · Ensure professional and courteous support to customers while directing shift operations· Maintain and create a positive work environment on your shift that promotes teamwork and cohesion· Ensure all alarms and alert conditions are handled within guidelines· Provide feedback to both management and team members.

Makes recommendations on activities of staff ie training, motivating, product/customer knowledge, etc.· Responsible for problem escalation and communication to management and customers as required· Respond to and fix system, application or server problems and issues during times of high volume.

· Responsible for monitoring database tracking of problems and providing status to customer and management.

· Provide daily status reports to management· Promotes and maintains a high quality, professional, service-oriented company image within team and with customers.

· Indentify areas of improvement to quality and help define solutions Job Requirements and Qualifications: · Bachelor of Science degree in Computer Science and/or equivalent work experience.

· Possess a solid customer service and support call center background, with 1-2 years at a senior level.

Previous experience as either a team leader or supervisor in a call center operation desired.

· Excellent communication skills both verbal and written, ability to work in a team atmosphere.

· Able to explain technical information to non-technical people.

· Solid understanding of various Windows OS/Server platforms, of networking protocols and tools, eg DNS, HTML, HTTP, POP, SMTP, FTP, Telnet, Ping, and SSH etc· Programming experience helpful (Perl/PHP/ASP/.

NET/Cold Fusion)· Database knowledge helpful (MySQL, MS SQL, MS Access) About InforonicsInforonics is a leading provider of premium boutique outsourced Technical Support as well as a prime provider of managed hosting and monitoring solutions., helping reduce customer costs by allowing them to operate in a more efficient manner.

Inforonics maintains, enhances, and supports custom developed hardware and software solutions with detailed service level descriptions and uptime guarantees for a fixed monthly fee. Be part of the revolution of Service Availability Management (SAM) and Technical Support Services.

A career with Inforonics expands your potential and keeps you on the cutting edge of these high-growth industries and the outsourced information technology future.

Inforonics broad range of technical support and SAM solutions offers a variety of opportunities to work in such diverse fields as Rich Internet Applications, Datacenter Management, End-User Support, Mobile Computing, Automation, Web Analytics and more.

Located in scenic Littleton, Massachusetts, Inforonics offer an entrepreneurial and professional, but casual, work atmosphere.

We know that our employees are critical to our success, and we offer a competitive salary and comprehensive benefits.

In addition Inforonics supportive environment includes: Fitness RoomSoccer LeagueJogging/Walking areaShowers/Locker RoomsPleasant, Hassle free commute

« Apply for Technical Support Team Leader - 3rd shift - 10pm-8am Monday-Thursday Job in Littleton 01460, Massachusetts US