Student Loan Counselor (campus) Job in Fresno 93650, California US
The primary function of the campus-assigned Student Loan Counselor (cSLC) is maintaining the campuss defaults rates within the acceptable standards established by Senior Management of Kaplan Higher Education Corporation.
To accomplish this objective, the cSLC will employ a combination of proactive and reactive default management activities, including loan counseling of student borrowers and collaboration with campus staff in the areas of financial aid and admissions, and contacting out-of-school borrowers to cure delinquent account statuses.
Conduct recurring loan counseling sessions with in-school borrowers.
Complete campus follow-up reviews of default plan-related activities assigned to other areas of the campus.
Implement default aversion strategies appropriate for the assigned campus population.
Contact delinquent borrowers via phone, letter, email, etc. and advise them of their repayment responsibility and options.
Receive phone calls from students, answering their questions regarding their loans and repayment options.
Counsel borrowers regarding the requirements for deferment, forbearance, and consolidation options.
Achieve the cure and activities goals set my management.
Act as liaison between the student borrower and the loan servicer to obtain verbal forbearances and to update borrower information.
Document student contact activity and results.
Travel to assigned campuses as needed to meet with students and campus staff - up to 10% travel.
Complete other duties, as assigned.
Contact / receive inquiries from delinquent borrowers via phone, letter, email, etc. and advise them of their repayment responsibility and options.
Complete campus follow-up reviews of default plan-related activities assigned to other areas of the campus.
Document student contact activity and results.
Requirements: AA Business or related area of study (preferred, not required)2-4 Years Experience Default management and/or consumer loan collections Fundamental skill level in MS-Excel
Accurate recall and input of data
Excellent customer service skills
Strong oral and written communication skills
Attentive to details and listens well
Ability to maintain confidentiality of sensitive data
Ability to spend long periods of time on the telephone and follow a script
Self-starting and able to work consistently without direct supervision
Ability to interact in a professional manner with borrowers and co-workers
Ability to explain options clearly to borrowersTo apply to this posting please click here: https://sjobs.
brassring.com/1033/asp/tg/cim_jobdetail.asp?partnerid=375&siteid=138&areq=10557BR&codes=MB
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