Sr Rep-Customer Service Job in Franklin 37067, Tennessee US

p { font-size: 11px; font-family: Arial, Helvetica, sans-serif; line-height: 12px; } Responsibilities The Sr. Representative – Continuity Marketing provides support to the existing customer base to promote customer loyalty, reduce churn, increase revenue and support continued company initiatives that maximize network utilization. Responsibilities: Customer Experience/Retention Handle inbound customer calls driven by marketing direct mail and text message promotions/campaigns. Contact customers via an outbound dialer on programs designed to increase customer take rates on promotions and campaigns. Provide extraordinary customer service through First Call Resolution and adherence to Quality standards. Gaining and maintaining complete knowledge of Verizon's wireless and data products, standard policies/procedures, area market specifics, equipment/accessory information, standard pricing plan options, enhanced feature options and varying promotional offers. Maintain and grow existing customer base to ensure customer retention by building strong customer relationships and creating a positive experience. Promote VZW through differentiating the features, advantages and benefits of services offered versus competitors. Business Experience/Sales Results Meet and exceed monthly close/sales objectives. Qualify, recommend and close customer by providing the appropriate wireless solution with regard to price plans, enhanced services, equipment and accessories. Meet and exceed monthly productivity and performance standards. Accurately process customer sales orders, process adjustments and document customer accounts according to company guidelines to ensure consistent/concise transactions. p { font-size: 11px; font-family: Arial, Helvetica, sans-serif; line-height: 12px; } QualificationsEducation and Experience: • Bilingual (proficient in English and Spanish) desired. • Undergraduate degree in business, marketing management, related field and/or equivalent work experience. • 2-4 years customer service experience • 1-2 years sales experience preferred • Intermediate data entry and working knowledge of Windows software required • Ability to analyze customer needs, provide solutions and add value through delivery of products and services. • Strong interpersonal, verbal and written communication skills • Effective negotiation and close skills. • Ability to adapt well in a fast-pace and changing environment that requires a high level of multitasking skills. • Must be able to work flexible schedule – hours of operation 7:00am-9:15pm (M-F) and Saturday 8:00am -6:15pm (5 day work week – 40 hours a week)We are an equal opportunity employer m/f/d/v. BenefitsBeyond a progressive environment, we offer a competitive salary and a comprehensive benefits plan featuring: