Software Support Engineer - DF Job in Chicago 60015, Illinois US
BigMachines, Inc., a profitable, rapidly growing web software company(www.bigmachines.com) founded in 2000 with offices in Deerfield, IL(Chicago north suburbs) and San Mateo, CA (Peninsula/Bay Area), is insearch of talented software engineers.
The company has been growingover 50% per year, is led by a strong management team, and backed bystrong financial investors, who are looking to accelerate the companysgrowth to the next level.To support our rapid growth, we are seeking talented, motivatedindividuals to join our team.
You must possess desire for assistingcustomers in process improvements by identifying root causes anddeveloping innovative solutions tailored to their needs.
As a CustomerService Engineer, you will have the opportunity to work with a powerfulweb application using some of the latest technologies.
Duties:
Analyzing customer issues and communicating solutions and explanations.
Improving customer service process.
Documenting new product features and hosting web conferences to highlight new features.
Qualifications:
BS or MS degree in Computer Science from a reputable 4-year college/university
Strong background and experience in programming languages such as JavaScript, Python, Perl, XSLT
Excellent problem solving, critical thinking, analytical, and programming skills
Outstanding oral and written communication skills
Quick learner and able to learn new programming languages on own as necessary
Proficiency in Microsoft Excel is a requirement.
Experience with front end related business processes is a plus, but not required
Experience with CRM applications (eg SFDC, Siebel On Demand), EAImiddleware tools (eg Webmethods), on-demand SaaS applicationenvironment is a plus, but not required
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