Site Supervisor Job in Indianapolis 46225, Indiana US
Job Description Job Title: Site SupervisorReports To: Regional Site Manager/DirectorGroup/Division: CCG/RMDCareer Band: IIILocation: IndianapolisNo.
of Direct Reports: 15-20Day/Shift: DayFLSA Status: Exempt Position Summary: The Site Supervisor is responsible for the daily supervision of the Site Managed Services personnel, enabling the team to deliver consistently excellent service to our customers.
Ensures prompt and accurate delivery of customer required service and quality.
The Site Supervisor is responsible for meeting the goals and objectives of the customer location, as determined by customer requirements.
The Site Supervisor has direct responsibility for motivating, and leading a team of 15-20 site employees at multiple site locations.
The Site Supervisor will be responsible for setting up and presenting at customer Business Reviews, delivering Managed Services capabilities presentations, cross training, building a succession plan.
The Site Supervisor is responsible for leading improvement teams, conducting team meetings and mentoring site personnel to lead team improvement efforts.
Administers procedures to support the goals and objectives of the department and the customer.
Regularly interacts with management, sales and the customer on matters concerning functional areas within the department and cross-functional groups.
Operationally, the Site Supervisor will be responsible for conducting site audits, annual physical inventory, employee reviews, corrective actions working with Human Resources, hiring and terminations working with Human Resources, writing standard operation procedures, attending training classes and regional meetings as necessary, developing KPI’s, tracking trends, implementing best practices at all sites and growing the business at new and existing customer sites.
Some travel required.
Minimum Requirements/Qualifications: BS/BA degree requiredMinimum 3-5 years in Supervisory role requiredExperience in Regulated Industry preferredWork experience in empowered work systems preferredExperience in Managed Services preferredExperience with Inventory Management systems Non-Negotiable Hiring Criteria: Self-motivated with strong organizational, interpersonal and customer service skills.
Strong analytical and critical thinking abilities to make timely decisions while functioning in a fast-paced, changing work environment.
Overall understanding of service management, customer satisfaction.
Must be flexible with hours.
Basic understanding of employment/labor law regulations.
Education: BachelorsJob Level: Experienced
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