Service Manager Job in 21201, Maryland US
Consistently and genuinely demonstrate the STARS principles of Service, Teamwork, Action, Reputation and Success in all activities and interactions.
Provide for timely completion of resident service requests and address move-in checklist deficiencies in order to deliver fully-prepared units to new residents.
Identify and complete or oversee completion of routine, preventive, scheduled, and emergency maintenance and cleaning needs of the community.
Maximize the appeal of the interior and exterior appearance and condition of the property within the parameters set forth in the annual budget.
Communicate effectively with residents and Shelter Group associates, at all levels, to ensure that all areas of concern are addressed in a prompt, professional and efficient manner.
Provide documentation and maintain records in order to inform the Property Manager of all routine and emergency service required on the property.
Ensure adherence to all safety and preventive maintenance programs as outlined in the Maintenance Section of the Policy and Procedures Manual.
Contribute to the annual budget planning process assisting the Regional Manager, Director of Engineering, Property Manager, and other Service Managers as assigned.
Ensure that all service associates are fully trained and aware of job responsibilities.
Supervise, monitor and ensure that all service tasks are performed in a timely and effective manner.
Ensure that a working knowledge of all mechanical systems is maintained by all service associates.
Manage the service needs of additional communities, splitting duties as needed or assigned.
Develop and deliver formal and informal training to associates throughout the company as assigned.
Support other Service Managers as assigned by the Regional Manager and /or Director of Engineering with respect to developing or enhancing required skill sets.
Serve and manage as an example to other Property Managers and their associates.
Maintain availability for overtime and emergency service as required.
Ability to access all areas of the community.
Other duties as assigned.
Supervisory Responsibilities: Manages: Senior Service Technician(s), Service Technician(s), Porter(s).
Carries out supervisory responsibilities in accordance with Shelter policies and applicable laws.
Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.
Minimum three years experience; prior supervisory experience preferred.
Extensive knowledge of HVAC, electrical, plumbing and building systems (drywall, painting, carpentry, etc.). Type II Certification and experience (or ability to obtain within 90 days of employment).
Proficiency with hand and power tools, plumbing, electrical,and equipment repair.
Ability to establish and maintain cooperative working relationships with associates, management, and residents.
Ability to organize, manage multiple priorities and delegate work to associates.
Strong customer orientation to older adults.
Ability to communicate effectively in English.
Proficiency in basic computer keyboarding and navigational skills.
High School Diploma/GED.
Possess/maintain a valid in-state drivers license.
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