Service Center Manager II - DC role Job in San Leandro 94621, California US
Service Center Manager II DC role Responsible for management of service operations for assigned territory and for driving excellence in customer service.
The Service Manager II will lead the service team in service and delivery of the Companys medical products.
Responsibilities · Oversees all daily operations of the service operations team to support sales activities.
· Acts as the primary contact for service issues in high profile accounts.
Manages customer relationships.
· Provides periodic business reviews to the District Service Manager and Regional Service Director.
· Maintains budget and approves expenses.
Monitors profit and loss statements of service center operations by reviewing and analyzing service operations and related accounting data and institute necessary management initiatives to ensure productivity and cost controls.
· Ensures that all assigned locations have up to date and documented protocols for all assigned customer accounts, and are adhering to all hospital protocols regarding the delivery, service, pick up, and safety checks of all KCI USA products.
· Manages service center fleet vehicle programs to ensure cost effective utilization of vehicles, sound vehicle safety practices, while maintaining adherence to corporate policies and procedures.
· In accordance with FDA regulations, monitors equipment performance in the service center to identify issues and recommend processes to improve reliability and or serviceability of our products.
Qualifications · Bachelors Degree in Business or related field.
· Seven years of experience in a service, operations or related field.
· Five years of supervisory experience.
· Experience with MS Office applications including Word, Excel, and OutLook.
· Demonstrate organizational skills, communication and presentation skills.
· Ability to manage customer expectations, lead direct reports and be flexible with both · Demonstrated detail orient or including business sense and the ability to lead employees Ability to deal with employees and business contacts and convey a positive service oriented attitude · Demonstrated experience with P&L management.
· Responsible for managing safety programs to ensure workers safety and awareness.
· Manages adherence to all Company policies and procedures.
· Ensures proper staffing to support work schedules at all assigned locations are conducive to supporting local business commitments, while operating with in HR guidelines at all times.
· Organizes and structures service center operations by training, developing, evaluating and rewarding service center personnel to ensure high levels of productivity and customer service with minimum employee turnover.
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