Job ID: 1034Position Description: Citizens Insurance is seeking a Sr. PIP Adjuster in the Howell, MI office.

Responsible for the investigation, negotiation and resolution of claims in accordance with best practices and jurisdictional requirements.

Includes the input of claim data and guiding claimants through the claim process and options.

Must have or secure and maintain appropriate states adjuster license(s) and continuing education credits.

Responsibilities/Essential Functions: Works within significant limits and authority on assignments of higher technical complexity and coordination.

Uses discretion and independent judgment in claim handling Possesses demonstrated technical knowledge and skills, including product and industry, reflective of successful progression through various job family levels.

Claims handled will be of greater complexity and will require a higher level of investigation, analysis, evaluation and negotiation.

Identifies possibly suspicious claims Claims handled will involve moderate to high complexity, severity and exposures including litigation.

Authority levels are higher in recognition of the higher proficiency associated with this level.

Position Requirements: Essential Skills and Experience: Bachelor's Degree or equivalent experience Typically has 3 - 10 years experience Possesses strong customer service skills and behaviors Makes decisions in an informed, confident and timely manner Maintains constructive working relationships despite differing perspectives Strong organizational and time management skills Ability to negotiate skillfully in difficult situations with both internal and external groups.

Demonstrates ability to win concessions without damaging relationships.

Demonstrates strong written and verbal communication skills.

Promotes and facilitates free and open communication.

Understanding of applicable statutes, regulations and case law Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner.

Easily adapts to new or different changing situations, requirements or priorities.

Cultivates an environment of teamwork and collaboration Operates with latitude for un-reviewed action or decision.

Computer experience (MS Office, excel, word, etc) Proficient using Claims systems (ie CSS, PMS, etc.) Physical demands & work environment: Ability to use a personal computer and other standard office equipment Ability to travel as necessary.

Ability to sit and/or stand for extended periods Benefits To Joining The Hanover Team: Competitive Pay and BenefitsRetirement/401(k) ProgramBeneficiary and Ability Assist ProgramsTravel Assistance Program Adoption BenefitWellness ProgramsMatching Education Gifts PlanEmployee Development/Education Assistance and Professional/Industry Designation ProgramsGenerous "Time Off With Pay"The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester; Citizens Insurance Company of America, headquartered in Howell, Mich., and their affiliates.

The Hanover offers a wide range of property and casualty products and services to individuals, families and businesses through an extensive network of independent agents, and has been meeting its obligations to its agent partners and their customers for more than 150 years.

Taken as a group, The Hanover ranks among the top 40 property and casualty insurers in the United States.

EEO Statement The Hanover Insurance Group provides equal opportunity for employment and promotion to all qualified employees and applicants.

No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes.

The Company is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace.

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