Job Title: Sales and Customer Support CoordinatorLocation: Hyde Park, MA (on Dedham line; near East St. / Canton St. exit off Rt. 128) Department: Wholesale Sales Reports to: Director of Wholesale SalesWorks with: Operations, Finance, Marketing and Product DevelopmentDate Posted: May 27, 2010ABOUT DANCING DEERDancing Deer Baking Company has been in business for 16 years, and is recognized as one of the food industrys premier bakery and gift brands (selling all-natural and kosher-certified cookies, brownies, cakes and bakery mixes) in the specialty and natural products marketplaces, and in the direct-to-consumer market.

Many of the Companys products have won national NASFT excellence awards, and have been recognized by The Today Show, The View, New York Times and USA Today.

Our national market presence dates back to the early 2000s.

Aside from our core baked goods business, at Dancing Deer we also pride ourselves on being a mission-focused company that contributes to One Family, Inc. through our Sweet Home Project initiative.

The One Family Scholars (OFS) program supports the premise that higher education is the best permanent pathway out of poverty.

This program provides scholarships for low-income and formerly homeless mothers to attend college and improve their employment opportunities.

For all of us at Dancing Deer, this mission commitment extends beyond philanthropy to our local community, the environment and important social concerns.

Unlike many of our competitors, Dancing Deer has both a traditional wholesale/retail business and an online gift business that cater to consumers and corporations interested in sending upscale cookie, brownie and cake gifts to friends, family and business associates.

The powerfully unique aspect of this model is that we have the ability to directly market to hundreds of thousands of online consumers via e-mail who also shop in the retail stores where our products are sold.

POSITION OVERVIEW & RESPONSIBILITIESProvide day-to-day broker, distributor and retailer sales and service supportField and handle incoming customer calls, requests and inquiries, and communicate resolutions to appropriate associates Coordinate and process individual and mass-distribution sampling effortsMaintain and update sales collateral and support materialsCoordinate execution of broker and customer sales initiatives, and new product rolloutsMake targeted direct selling outbound calls (predominantly involving existing customers)Assume responsibility for sales analysis and reporting for the department, including providing customer, broker and/or market-specific reports as requested by the sale teamEnsure master customer database is accurate and up-to-date on an ongoing basisLead and/or support sales logistics and shipping coordination for customer ordersServe as a vacation/capacity backup for departmental order processing responsibilitiesInitiate process improvements to improve departmental productivity and effectivenessJOB REQUIREMENTSUndergraduate BS/BA Degree requiredMinimum three (3) years relevant experience in a sales coordination/support roleStrong multi-tasking and organizational skillsProcess oriented, with strong attention-to-detailComfortable communicating on the phone and in selling situationsCreative problem solverability to sense and relate observations to business opportunityCustomer-first mindset and service orientationExceptional interpersonal skills, and strong oral and written communication skillsAchiever who is results-focused, driven and has a positive attitudePro-activenot afraid to challenge the status quoAble to execute projects efficiently and to timely completionEffectively prioritizes work activities TECHNICAL SKILLSProficient in Microsoft Word, Excel and OutlookPowerPoint knowledge considered a plusPrevious experience working with Nielsen and/or SPINS databases considered a plusQuick learning curve required for new web-based software

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