Company Overview Symantec is a global leader in providing security, storage and systems management solutions to help our customers - from consumers and small businesses to the largest global organizations - secure and manage their information-driven world against more risks at more points, more completely and efficiently.

Our software and services protect completely, in ways that can be easily managed and with controls that can be enforced automatically - enabling confidence wherever information is used or stored.

Department Overview Symantec Consulting Services offers solutions to help organizations manage IT risk and maximize IT performance.

Our expertise is built on decades of technical leadership and practical, real-world experience deploying solutions in complex, multi-vendor environments.

Symantec Consulting Services' methodology is based on internationally recognized standards and best practices, and is tailored to an organization's unique needs.

Responsibilities
The Business Operations Analyst will support the Services Sales and Delivery areas as the dedicated Services Deal Facilitator.


Responsibilities will include managing deals through the Services deal review process to ensure quality assurance, business and operational compliance.


Review deal financials, pricing and business risk.


Effectively resolve and champion conflicts arising between internal operational processes and customer needs.


Ensure appropriate expertise, review and approvals are applied to the execution of all service documents.


Give guidance on complex deal structures and elevate specialized issues to appropriate business partners for resolution and approval.


Create effective cross-functional and cross-organizational communication and teamwork by partnering with Revenue Accounting, Legal, Delivery, Sales and other internal corporate groups.


Coordinate deal reviews with Delivery, Sales, Executive team and internal business partners.


Support training, development, and compliance with operational policies.

Foster a culture of continuous process improvement and customer service
Manage required processes, systems and reporting analytics relative to SLAs.


Develop metrics and reporting to focus attention and resources effectively and maintains accurate statistics for the Bid/QA process.


Provide business intelligence regarding contracts i.

e., trend analysis on productivity (deal bids), margins, rates, service offerings.


Produce management reporting for circulation on an ongoing basis Qualifications br />
4. 5 years of Financial/Operational experience which includes exposure or management of complex sales or service deals.


Prior experience supporting a Sales/Services organization.


Strong negotiation and influence skills.


Advanced proficiency in Microsoft Excel Required.

Strong communication, partnering and customer service skills.


Solid understanding of business acumen.


Bachelors Degree in Finance, Business or related field.

MBA a plus
Strong communication, partnering skills and the ability to meet deadlines in a time sensitive environment will be key to success in this role How To Apply To be considered for a position, please submit your resume/CV on the Symantec Careers site.

(http://www.

symantec.com/about/careers/search.jsp) Symantec staffing professionals will review your qualifications against open positions.

Equal Employment Opportunity Symantec Corporation is an Equal Opportunity Employer and welcomes diversity.

NOTE: To all recruitment firms: Symantec is not accepting agency/search firm referrals for this posting, or other postings, without prior written permission from Symantec's Staffing organization.

Symantec is not responsible for any fees related to unsolicited resumes.

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