SERVICE AND TRAINING MANAGER Job in Wheaton 60187, Illinois US
GENERAL SUMMARY: The Service and Training Manager supports the Store Manager or ASM by executing business strategies and upholding the customer service vision.
The Service and Training Manager ensures the proper execution of tasks performed on the sales floor, in the fitting rooms and at checkout.
They assign tasks, communicate sales updates, track goals, and give feedback to the associates.
The Service and Training Manager trains, certifies, and models the company service standards and ensures efficient operation of the front end in compliance with company policies and procedures.
They drive sales metrics through utilizing key performance indicators to track and target goals and understand the basics of how we build customer loyalty and measure business results to communicate and motivate Associates.
This Manager may be assigned specific tasks when not acting in a supervisory capacity.
Responsibilities: Educates team on driving sales through store presentation, replenishment, and service standards Execute store contests and create incentives to motivate Associates Supports Old Navy Card goals by implementing contests, tracking and establishing accountability Communicates and delegates replenishment priorities based on sales and inventory Utilize company reports to evaluate top sellers and replenishment priorities Ensures shop concepts are maintained and brand integrity upheld while making flexing decisions due to sell thru and inventory variances Performs Leader on Duty responsibilities Opens and closes the store in accordance with company standards Adjust floor/store coverage as breaks are executed and as customer traffic patterns fluctuate Monitors payroll when opening store, and adjusts schedule accordingly Utilizes recovery statements to minimize external loss Executes all activities related to Risk Management & Safety Ensure store is compliant with daily cleaning activities Practices and ensures compliance with all company policies and procedures Communicate successes, opportunities and solutions to the Store Manager or ASM Motivates teams through positive reinforcement of service standards while executing tasks Educates team on driving sales through using promotions and suggestive selling skills at cash registers and fitting rooms Maintains efficiency at checkout Motivates teams to practice Ready All Day standards at all times Provides positive customer experience at all key touch points Ensures brand integrity in all aspects of sales floor presentation Education / Experience: High School diploma or equivalent desired Two-year college degree or equivalent work experience preferred 12 months with Old Navy, or prior equivalent experience Requirements: Ability to effectively communicate with customers and store personnel Lift and carry up to 50 pounds Ability to effectively maneuver around Sales floor and stockroom, repetitive bending, prolonged standing, twisting, stooping, squatting, and climbing Ability to work a flexible schedule to meet the needs of the business, including evening, weekend and overnight shifts If you are interested in applying for this position, please call 1-866-WK-4-GAPINC or Apply Online below.
Please apply at www.gapinc.com/careers
« Apply for SERVICE AND TRAINING MANAGER Job in Wheaton 60187, Illinois US
Related jobs
Siebel Call Center Analyst Job in Chicago, Illinois US
We are looking for a CRM / ERP Analyst for a 4+ month project with our client located in Chicago, IL. If you meet the following requirements and are interested in ...
Security Shift Supervisor in Deer Park - 2nd shift Job in Deer Park 60010, Illinois US
AlliedBarton Security Services is the industry's premier provider of highly trained security personnel to many industries including commercial real estate, higher ...
DME Customer Service Medical Representative Job in Baltimore 21201, Maryland US
One of our clients in the home health care industry is looking for Customer Service Representative in their DME and HME division.We are looking for candidates with the ...
Configuration Management Sr Professional Job in ANNAPOLIS JUNCTION , Maryland US
Job Title: Configuration Management Sr ProfessionalJob Number: 10005T5Job Category: Operations ServicesPrimary Location: USA-MD: MARYLAND-ANNAPOLIS JUNCTIONSchedule: F...
Store Management Positions - Sterling, IL Job in Sterling 61081, Illinois US
*** All openings for Store Manager are currently filled.If interested, please apply to this posting for future opportunities.*** Position Summary: The Store Manager ...
Test Execution Engineer Job in LANHAM , Maryland US
Job Title: Test Execution EngineerJob Number: 10005NAJob Category: SystemsPrimary Location: USA-MD: MARYLAND-LANHAMSchedule: Full-timeJob Type: RegularEmployee Status: R...
Facilities / Transport Engineer Job in Schaumburg, Illinois US
We are looking for an experienced Facilities or Transport Engineer.The selected candidate will work a project to investigate our client's current Direct Telecom expenses ...
IT Project Manager - CM, SharePoint, Excel, PPT Job in Chicago, Illinois US
Responsibilities for the IT Project Manager include: Manages cross-functional projects requiring cross-divisional coordination, communication, influence, and negotiationD...
Assistant Store Management Positions - Sterling, IL Job in Sterling 61081, Illinois US
*** All openings for Assistant Store Manager are currently filled.If interested, please apply to this posting for future opportunities.*** Position Summary This position ...
Career Discussions
.gif){kind=avatar}
I dated a guy that I worked with, and quit my job...? (3 answers)
I quit my job to make sure that my boyfriend did not lose his job as a manager. Only problem is, I'm trying to fill out an application. My boss k ...
.gif){kind=avatar}
I HATE my new job... help!? (4 answers)
Week 3 and I'm miserable, unhappy, hate my coworkers and my office environment. It was nothing like what I expected. I can't quit and can& ...
.gif){kind=avatar}
Can I get a job of Pharmacy Technician without taking up yet the PTCB in Georgia? (3 answers)
I just finished Technical School recently. And I'm just curious if I could get a job without taking up yet the PTCB. I don't know what the s ...
.gif){kind=avatar}
What does Baskin Robins look for? (1 answers)
Okay, I have to submit my resume to Baskin Robin, so my problem is: "What work experience does Baskin Robins look for or would like to see?" ...
Help with Job follow up? (1 answers)
Okay so I applied at a Local FedEx Freight like about ~4-5 months ago and well this is what has happened so far...1st week tues. I had my interview. ...
Can I still get a well paying job with an upper right arm tattoo ? (5 answers)
Would they still accept me, even If i covered my tattoo with a button up shirt and a tie ? ...
Important question about salary employee recieving overtime pay in Vermont? (3 answers)
So for about 7 months now I have been a salary employee. A regular customers continues to tell me that my salary has to be a certain gross amount, and ...
Please! I need legal advice? (2 answers)
My son is a full time student in college(2nd year) and is under my work benefit on health care insurance. In January of this year, my employer asked t ...
.jpg){kind=avatar}
Summer jobs for shy 15 year old!? (1 answers)
Im 15 and i want to get a job only for the summer. I am extremely shy so im looking for a job where i wouldn't have to interact with people a lo ...
Will refusing a job while on California Unemployment cause my benefits to end? (2 answers)
OK, I have already asked the U/E office this question but I just get a vague answer about having to conduct a phone interview to determine my eligibil ...