Retail Store Manager II (Harbison) Job in Columbia, South Carolina US
Develops and leads a professional retail sales team to ensure achievement of store/kiosk revenue targets, operational goals and 100% customer satisfaction.
Responsibilities: Hires, trains, and develops sales staff in retail store/kiosks.
Meets assigned sales performance and profitability criteria.
Sets appropriate individual performance standards for the store/kiosk in line with national standards.
Facilitates and participates in weekly staff training/educational sessions to increase knowledge, create high levels of motivation, and inspire team to achieve results.
Develops, implements and monitors a store prospecting plan to increase sales.
Establishes and monitors store/kiosk work schedules and staffing issues to effectively manage payroll expenses.
Exhibits a high level of leadership presence within all aspects of the business and other internal departments.
Effectively manages profit and loss responsibility for store/kiosks and protects company assets.
Analyzes various business reports for trend analysis and strategic planning purposes.
Responsible for all functions of the retail store/kiosk to include sales, customer service, inventory, and technical troubleshooting.
Maintains internal visual merchandising and in-store displays and ensures store appearance meets company standards at all times.
Maintains proper inventory controls, facilitates inventory transactions and maintains compliance with AT&T Mobility store standards.
Performs daily sales paperwork audits for accuracy.
Manages daily cash handling and accounts payable activity.
Analyzes transactions to continuously find methods to simplify procedures, improve processes, and maximize resources.
Position Qualifications 3-5 years management experience in the telecommunications and/or retail industry.
3-5 years sales experience, including prospecting, telemarketing and/or outside sales.
Excellent sales skills and demonstrated ability to meet or exceed performance standards.
Effective communication, presentation and interpersonal skills.
Strong organizational skills with attention to detail.
Ability to work flexible hours, including evenings, weekends and holidays.
Ability to operate a personal computer, wireless equipment, copier and fax. Ability to work at multiple locations within district preferred.
Bachelor's degree in related discipline or equivalent experience required.
AT&T Mobility is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce.
EOE/AA/M/F/D/V
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