Retail Operations Manager Job in Chicago 60018, Illinois US
As a leading operator of news and specialty shops throughout the North America, the Hudson Group can offer you what many other retailers cannot-a job with long-term career advancement.We currently have an opportunity available at O'Hare International Airport for an experienced Retail Operations Manager.In this role, you'll assist the General Manager in executing the day-to-day activities in support of the strategic planning initiatives to ensure a productive and profitable operation, while helping to promote an overall corporate image of excellence through a strong work ethic, leadership by example, and the consistent delivery of excellent customer service and store visual presentation throughout the operation.Job Responsibilities: *Assist the General Manager in maximizing sales and profits by meeting and exceeding sales budgets while minimizing shrink.
*Assists the General Manager in recruiting and developing quality staff at all levels.
Provides input to location succession planning.
*Provides leadership, effective management and training for staff.
*Ensures communications from home office and the General Manager is delivered to all staff levels.
*Ensures full adherence to all company policies and procedures.
*Implements and enforces controls that protect the companies assets from internal and external shrink.
*Ensures over-all floor coaching and supervision is delivered consistently to ensure excellent customer service.
*Completes on a timely basis all administrative work assigned by the General Manager, (ie scheduling, back office administration).
*Performs daily/weekly operational audits.
*Ensures adherence to all promotional programs and reports deficiencies in compliance to the General Manager.
*Demonstrates excellent product knowledge and visual merchandising skills.
*Performs daily inspections in each store to ensure company standards in visual presentation, stock replenishment and housekeeping are maintained.
*Fulfills all responsibilities of General Manager in his/her absence including responsiveness to landlord and home office requests.
*Consults and helps plan daily activities with General Manager; manages the activities of supervisors and staff.
*Provides supervision, guidance and support to store staff.
*Works with on-site jobbers and sales representatives.
*Communicates with home office personnel.
*Excellent time-management skills and problem solving abilities.
*Strong interpersonal skills with an ability to interact with diverse personalities.
*Ability to multi-task.
*Enjoy working in a busy Airport environment.
*Must be able to work a flexible schedule including early mornings-afternoons-evenings-weekends-holidays.
*High School Diploma or equivalent.
*Drug Screen*Background 5 & 10 year.
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