Job Description GENERAL SUMMARY*Coordinates, plans, and schedules mid to large-sized number of professional services employees to specific client engagement projects within a defined (mid-size or dense) geography.

Works with TIS and MSS team(s) to assign proper and effective resources for customer projects.

Tasked with calendar managing multiple disciplines including technology implementation, partner, and hybrid maintenance support.

*Under management supervision, has responsibility to proactively consult with Project Manager or customer-facing body to discuss the option of using partner resources.

May contact partner organizations for less complex engagements.

Must work with senior Resource Manager or business manager for financial negotiations.

Is not authorized to contract partner resources (eg.

no signing authority on partner SOWs, contracts, etc).

*May provide input to the development of resource staffing needs and forecasts for current and incoming projects.

*Uses sound judgment, application of general business principles and demonstrates initiative in carrying out assigned duties.

Becomes familiar with field/headquarters policies and procedures.

*May assist in developing and improve effective resource sharing processes to drive goal attainment.

PRINCIPAL DUTIES AND RESPONSIBILITIES*Tracks all current and incoming delivery resource requirements and works with Management to prioritize fulfillment.

Identifies and assigns available resources based on needed expertise and customer dynamics to participate on pre and post-sales activities.

*Maintains a current information source of area/practice resource skillsets, availability, schedules, and delivery restrictions to assist in rapid identification and fulfillment of delivery resources.

*Partners with other Resource Managers within a Geography to source and share additional delivery resources across for effective resource utilization.

Collaborates in the development of processes and systems to track, identify, task and plan resources for project work.

*Erroneous decisions may cause slight delay in project/engagement delivery which impacts revenue, expense, and ultimately margin.

*Manages the tactical and strategic resource plan for an offering or service line.

Provides staffing and skillset forecast information to Management.

Prepares, maintains and submits activity/progress reports and time recording/management reports in accordance with published procedures.

*Understands EMC's major product line and can discuss with Project Management teams.

Can understand associations between products and can discuss with management so that a more finite decision can be made for the proper resource assignment.

*Collaborates with Management and Subject Matter Experts to identify skill trends in the future to prepare for hiring needs.

Stays abreast of current industry trends, new technology, and EMC solutions through internal and external professional associations, networking, classes, and conferences.

Develops and cultivates strong internal customer relationships with Sales and Services organization.

Performs other duties as required.

*Begins to respond to resource request inquires from account reps and Customer Engineers.

*Requires limited supervision on less complex tasks and greater supervision for more complex duties.

Uses established network of internal contacts across multiple geographies to identify resource availability.

*Works closely with Project Manager to publicize resource availability.

Takes initiative to filter availability options back to Project Manager.

*Strong project management skills.

May independently identify the type of technical and business resources needed, assembling teams that are qualified to perform the work and financially aligned with project budget and schedule plans.

Understand, document and track which resources they are borrowing and lending.

*Understands business operations concepts and financial reporting methods.

Advanced communication skills requiredE MC is an Equal Employment Opportunity employer that values the strength diversity brings to the workplace.

EMC does not accept unsolicited Agency Resumes.

EMC will not pay fees to any third party agency or firm that does not have a signed “EMC Agency Fee Agreement.

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