Program Director, Au Pair, Boston, MA Job in Boston , Massachusetts US
If you love the opportunity to manage a team and would shine in a position where you call the shots, then this might be the job for you. In this Program Director role you must be able to think quickly on your feet, multi-task, be comfortable with crisis-management, and provide the team you manage with guidance, professional development, support, and the tools to be able to succeed in their jobs.
Adherence to State Department regulations remains your top priority and you will ensure that the area you supervise is always 100% compliant.
You will work with and manage a budget and will be required to travel to the area you oversee between 12-24 times throughout the year.
You have a minimum of 3-5 years of management experience, and a working knowledge of Microsoft Office applications.
You are a quick learner, your communication skills are superior and your commitment to customer service and quality is second to none.
You have an entrepreneurial spirit and think outside of the box to bring forward new proposals and ideas that will continually enhance the customer service that Cultural Care provides.
Responsibilities include: - Management of a team of regional representatives- Provide the highest level of customer service to all Host Families, Au Pairs, and Local - - Childcare Coordinators (LCCs)- Work closely with Development Director on regional growth and development- Manage all escalated cases within region- Participate in all on-site trainings for LCCs from your region (approximately one per month)- Plan and execute one regional meeting per year- Ensure that LCCs follow all compliance requirements- Refund management- Monthly expense and payment administration for LCCsRequirements: - Ability to manage high volumes of phone calls and emails on a daily basis- Strong attention to detail- Excellent written and verbal communication skills- Strong multi-tasking ability - Strong critical thinking skills- Passion for cultural exchange-Commitment to delivery of highest level of customer satisfactionTravel: Visit each LCC at least twice per year in the LCCs city/area (amount of travel will vary based on size of region); attend one regional meeting per year and attend all LCC trainingsThis position is may be a work from home role (for qualified candidates) with the following home office requirements (if applicable): - Access to high speed internet connection- Designated phone line- Quiet space to workwww.culturalcare.com
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