A Phlebotomy Services Representative ensures that the daily activities of the Patient Service Center are completed accurately and on time.

Maintain a safe and professional environment for patients, clients, and employees, perform with confidence both the forensic and clinical specimen collection and processing duties following established practices and procedures.

Under guidance of area supervisor, may direct daily activity at a PSC having staff of more than two PSR Is.

May also be required to act as coach, mentor, instructor and resource person for new employees who have completed the required phlebotomy training program.

Duties and Responsibilities: 1 Greet customers appropriately.

Treat all customers in a courteous manner.

2 Ensures all field phlebotomy and PSC specimens are collected accurately and on time.

a Collects specimens according to established procedures.

b Responsible for completing requisitions accurately.

c Call clients to confirm handwritten orders, verify test(s) ordered, obtain accurate billing information, ie diagnosis codes, UPIN information, etc. d Research test/client information utilizing lab computer system or Directory of Service.

e Label, centrifuge, split, and freeze specimens as required by test order.

f Package specimens for transport.

3 Maintains required records and documentation.

a Reads, understands and complies with departmental policies, protocols and procedures: (ie Procedure Manuals, Safety Manual, Compliance Manual, Automobile policies and procedures, Employee Handbook, Quality Assurance Manual).

b Maintains all appropriate PSC/Phlebotomy logs.

c Assist with compilation of monthly statistics and data.

Submits data on time monthly.

d Perform basic clerical duties, ie filing, faxing, preparing mail.

Will be required to perform electronic data entry.

e Submits accurate time and travel logs as directed by management and on time.

f Submits accurate expense forms, if applicable, on the required day.4 Demonstrates organizational commitment.

a Adheres to departmental and company code of grooming and dress code and lab coat policies, appearing neat and clean at all times.

b Reports on time to work, following attendance guidelines.

c Answers the telephone in a friendly and helpful manner, by incorporating the company name, self-identification and a helpful statement.

d Communicates appropriately with clients, patients, coworkers and the general public.

e Communicates all unresolved problems immediately to the appropriate Manager, Supervisor, Group Leader or PSR II for resolution.

Remains polite and courteous at all time.

Education: · High school diploma or equivalent required.

· Medical training helpful medical assistant, paramedic.

Medical terminology helpful.

Work Experience: · Phlebotomy -3 years inclusive of pediatric and geriatric venipuncture, capillary collections.

· Minimum 2 years as Phlebotomy Service Representative in Patient Service Center environment.

· Keyboard/data entry application.

· Customer service in a service environment.

Special Requirements: 1 Excellent phlebotomy skills to include pediatric and geriatric venipuncture, capillary collections.

2 Must be flexible and available based on staffing requirements; weekends, holidays and overtime.

May be required to work occasional on-call duties weekends, evenings and early AM.3 Must have reliable transportation, valid driver license.

4 Demonstrates good organization, communication, and interpersonal skills; is able to manage concerns of patients and employees in a professional manner.

5 Capable of handling multiple priorities in a high volume setting.

6 Excellent keyboard/data entry skills preferred.

7 Demonstrated familiarity and compliance with all protocols, practices and procedures of Branch Operations Department.

8 Must be able to make decisions based on established procedures and exercise good judgment.

Seek supervisor guidance when appropriate.Key Word Search: phlebotomist, phlebotomy, pediatric, geriatric, PSC, IOP, specimen collection, MA, venipuncture, blood draw, CNA, urine, medical assistant, venipuncture, laboratoryRequired Skills: PHLEBOTOMIST, PHLEBOTOMIST CERTIFICATIONJoin Aerotek Scientific LLCSM, one of the fastest growing providers of scientific and clinical research services in the nation.

Due to our growth, we're constantly on the lookout for qualified professionals to place in contract, contract-to-hire, and permanent placement positions across the scientific and clinical research communities.

At Aerotek Scientific, we know it's more than just your day-to-day responsibilities that can make or break a job. It's the support you get. That's the reason Aerotek Scientific offers a variety of benefits including medical, dental, optical, 401k, and many more.

Don't put your career in the hands of just anyone, put it in the hands of a specialist.

Join the Aerotek Scientific team! Allegis Group and its subsidiaries are equal opportunity employers.

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