Position Description: Clearwire's technology changes lives! If you are motivated by having a role where what you do each day directly influences the way people work and communicate, Clearwire may be the company for you. Clearwire, founded in October 2003 by telecom pioneer Craig O.

McCaw, is a provider of simple, fast, portable and reliable wireless high-speed Internet service.

Clearwire customers connect to the Internet using licensed spectrum, thus eliminating the confines of traditional cable or phone lines.

Headquartered in Kirkland, Wash., the company launched its first market in August 2004 and now offers service in 16 states across the US as well as in Europe.On November 30, 2008, Clearwire Corporation and Sprint Nextel Corporation combined their respective next-generation wireless broadband businesses to form a new wireless communications company to expedite the deployment of the first nationwide mobile WiMAX network.

This new company retained the name Clearwire.In conjunction with this transaction, Intel Corporation (through Intel Capital); Google Inc.; Comcast Corporation; Time Warner Cable Inc; and Bright House Networks collectively invested $3.

2 billion into ClearwireOperations Supervisor - New YorkRESPONSIBILITIES:
Serves as single point of contact for all problems in the Field Operations environment; aggressively pursues root causes for service failures and communicates regularly to the General Manager.


Assists with new site turn up and development.

Tasks may include resource planning, cost estimates and adherence to set deliverables.


Establishes and maintains strong vendor relationships with local providers
Develops or assists with the development and implementation of policies and procedures consistent with those of the organization to ensure efficient and safe technical operation of the department.


Monitors expenses, complying with administrative functions and ensuring expense accuracy.


Ensures market compliance with accepted maintenance procedures and policies
Ensures compliance with written operating plans and procedures, company policies, labor laws, and OSHA, FAA, DOT, and Hazardous Materials.


Manages 24x7x365 support team; schedules on-call rotation, handles task assignment and projects Recruit, manage and develop a team of field technicians
Provide second level support for customer complaints, suggestions, and concerns.


Provide technical training to other departments as requested
Responding to NOC call outs within a specified area and contact the appropriate field staff to resolve a system problem.


Determining the root cause of equipment failure using various types of complex test equipment.


Maintains accurate records of equipment assignments.


Maintains company vehicle and assigned equipment according to Clearwire technologies policy.


Follows up on all network related issues to ensure customer satisfaction.

POSITION REQUIREMENTS:
Must have minimum of 3 years people management experience and demonstrated ability to organize and motivate a team of field technicians
5+ years of industry experience in a field tech capacity
Familiarity with telecommunications testing methods, procedures and equipment.


Prior program management experience in the technology sector and wireless industry.


Prior experience successfully managing external customer/partner relationships.


Knowledge of the technical aspects of wireless networks technologies and standards.


Proven success in implementing cross-functional initiatives requiring support and buy-in from all levels within various organizations.


Inventory management experience
Ability to deliver results in cross-functional, matrixed environment.


Strong working knowledge of MS Office platform and PCs
Experience with conflict resolution and employee relations in a professional business environment.


Resourceful and creative problem solving experience.


Proactive and detail-oriented
Strong aptitude for creativity.


Excellent written and verbal communication skills/presentation skills

« Apply for Operations Supervisor - New York* / 09-5241 Job in New York 10015, New York US