The PricewaterhouseCoopers (www.pwc.com) network of firms provides industry-focused Assurance, Tax and Advisory services to build public trust and enhance value for its clients and their stakeholders.

More than 142,000 people in 149 countries across our network share their thinking, experience and solutions to develop fresh perspectives and practical advice.

As part of this global network, employees of PricewaterhouseCoopers LLP ("PwC") have access to unparalleled knowledge, training, and technical resources around the world.

At PwC, you will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded and diversity is respected and valued.

We offer a flexible career progression model that allows for a variety of challenging opportunities to develop your career.

We provide unparalleled coaching, mentoring, and career development programs; global opportunities; and state of the art technology driven methodologies to help you provide quality service to our clients.

PwC's "people first" culture has received numerous external accolades, including three years among Fortune Magazine's "100 Best Companies to Work for in America," and 11 consecutive years as a best company for Working Mothers, and the #2 company for training and development by Training Magazine in 2007.

In addition, PwC's diversity honors include the 2007 Catalyst Award, a Diversity Inc. Top Company for Diversity, and the Out & Equal Corporate Achievement Award.

Your contributions are rewarded by a total compensation package that includes competitive salaries and first-day benefits.

We believe your career should fit your life.

PwC's Internal Firm Services (IFS) staff members provide strategic services to our internal clients in the areas of Administration, Finance, Human Resources, Information Technology, Infrastructure, Knowledge Management, Learning & Education (L&E), Marketing & Sales, National Special Functions, Office of the General Counsel (OGC), and Risk Management.

PricewaterhouseCoopers is currently seeking a qualified individual for the following position: Job DescriptionSummary Description: The Administrator - Receptionist/Telephone Operator is responsible for receiving incoming telephone calls for a market or site office, obtaining caller's name and forwarding the call to an appropriate person or taking a message.

They are the first-touch representative of the local Firm, greeting clients and visitors and directing them to a conference room or staff member's offices.

They directly impact the first impression of the Firm for clients and other important office visitors.

The Administrator - Reception provides information and assistance to clients and customers and answers inquiries for the general public.

They may be responsible for call and visitor logs and other administrative support such as scheduling appointments, maintaining conference room schedules, receiving or sending out messenger/courier items or performing typing and other clerical duties.

They build and sustain relationships with the client service and administrative staff, clients, and customers and actively contribute to the vision of the Unique Client Experience within PwC.Strategic & Technical Orientation / Job Content: Keen understanding of the organizational structure and general responsibilities of partners and staff within the market or site office, a strong understanding of other offices within the market, and a general understanding of other PwC Markets and offices along with national PwC organizational structure.

Actively contribute to the vision of the Unique Client Experience within PwC. Participate in the implementation of Market Office Services strategies and initiativesRange of Impact: Maintain a professional manner and appearance that provides supports positive first impressions and contributes to the Unique Client Experience.

Provide information and assistance to PwC clients/customers and other visitors in a timely and professional manner.

Serve as a knowledge expert for the Market Office Services Manager/Office Services Site Leader on the best practices for delivery of reception and related services.

Scope of Responsibility: Provides reception and related administrative services within a large sized to complex market (over 1000 total partners and staff).

ResponsibilitiesMetricsQuality Service DeliveryResponsible for the effective delivery of reception services to all callers/visitors in the Market or Site office: Answer a multi-line telephone system in a timely and professional mannerDaily operation of main floor lobby area and switchboard (if applicable)Maintain guest logs for office visitors and control of parking garage stamps (if applicable)Network CollaborationArrange coverage at reception deskAssist with Automated Office System (AOS) hotelingTroubleshoots client callsAnswer inquiries for the general publicMay be responsible for: call and visitor logs scheduling appointments maintaining conference room schedules or database receiving or sending out messenger/courier items performing typing and other clerical dutiesResponsible for administrative support to the business objectives of the Market Office Services model related to client satisfaction and service delivery at all offices within the MarketPeople ManagementMeet and greet all visitors, providing information and assistance, always maintaining a professional appearance and mannerResponsible for administrative support to the Market Office Services Manager's/Office Site Services Leader's business objectives related to client satisfactionWork with the service center to help locate employees who have transferred or left the firmProvide information and assistance to clients and customersMarket EfficiencyResponsible for administrative support to the Market Office Services Manager/Office Services Site Leader in locally implementing the Customer Relationship Management model by providing highest quality, client-focused customer service and helping ensure positive first impressions are made and retainedAssist the Market Offices Services Manager/Office Services Site Leader with special projectsQuality Service DeliveryDeliver value to Market or Site office clients/customers and other visitors as measured from through visitor feedbackAlign service delivery with customer needs and preferencesContinuous process improvementNetwork CollaborationProvide administrative support to goals aligned to the Market Office Services model and Market and/or Site administrative leadershipParticipate in Market or Site office administrative meetings on a regular and active basisShare best practices and knowledge with other IFS team membersPeople and Performance ManagementActively maintain and support all standards of performance for market office service staffContribute positively to the PwC Unique Client ExperienceMarket EfficiencySupport all initiatives directed toward budget effectiveness and efficienciesSupport all initiatives directed toward management of costs and economicsOther Details: Particular emphasis in competency areas of: People - Contributing to Team SuccessQuality - Focusing on the ClientPG - Building and Sustaining RelationshipsKey skill sets and behavioral traits include: Ability to learn PwC tools such as GFS (Global Financial Systems) and KnowledgeCurveHigh level of customer service with "How can I help" positive attitude Able to share responsibilities and collaborate in a service-oriented team environmentPassionate about helping and serving clients/customers and visitors as well as PwC Partners and staffAble to simultaneously manage multiple tasksAble to follow assignments through to completionExhibits initiative in problem solving and trouble shootingDemonstrates a solid approach to tasks and ability to work under pressureProactive/Results oriented; responsiveHighly motivated, energetic and resourcefulExceptional interpersonal skillsExceptional skills for interfacing with Partners and staff with tact and diplomacy in a positive, professional manner Education RequiredAssociate Degree (2-year) Job Requirements2 - 5 Years Experience

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