The Engineering Services Manager is responsible for leading and managing the Engineering Services team in the development and support of highly automated and efficient source control, change control, and application build/test/deployment solutions for the Genomic Health Information Technology organization.

The Engineering Services Manager will work in close collaboration with Software Engineering, Quality Assurance, Database Engineering, and Information Systems teams to build high performance tools, system solutions, and streamlined processes for change management in a regulated environment.The Engineering Services Manager will also be responsible for providing technical strategy and leadership for continual process improvement, process automation, and services documentation.

This role will lead the evaluation, recommendation, and implementation of tools including source control, requirements management, change tracking, build automation, and virtual machine deployment.

This manager will be responsible for growing the engineering services team through mentorship and training.The ideal candidate will be a hands-on technical manager with direct collaborative development experience working side by side with development, quality, and operations teams to deliver high value services and solutions.

Change Management: Create, monitor and streamline change control policies for software and non-software (hardware, firmware, configuration) changes.

Establish processes, automate, and execute change management procedures.

Build and maintain an automated monitoring solution and Change Management database with artifacts in support of compliance and best practices.

Provide documentation, records, and support for audits.

Build and Deployment Management: Create and support automated change deployment solutions that facilitate timely and effective code changes, testing, and deployment across engineering and production environments.

Support, drive, and monitor a continuous build solution.

Evaluate and recommend tools for management of environments (Hyper-V create and destroy, SQL Server DB script execution, Registry key updates, Setting permissions)Engineering Services: Work collaboratively with teams to define and implement automated frameworks and solutions: Source control: Maintenance and optimization of existing source control systems and services (Perforce and Microsoft Visual SourceSafe).

Provide collaborative support, best practices, and training for branching, labeling and merging operations.

Documentation: Write and maintain Standard Operating Procedures, documents, and wikis for Engineering Services solutions.

Engineering Process Tools: Defect/feature/requirements tracking systems, project dashboards, and automated management of SDLC and Change Management artifacts.

Proven leadership and management experience with small, cross-functional, matrixed teamsPrevious software development or lead experience building automation and deployment solutions for multiple Microsoft Windows-based applications (Web, mid-tier, database)Demonstrated technical expertise with: Microsoft Windows and.NET ArchitectureBuild Scripting (Visual Build, MsBuild, NAnt)Packaging solutions (MSI, WMI)VM management (Hyper-V, VMware, Virtual PC)Continuous Integration and testing frameworks (CruiseControl, NUnit)Experience with at least one major source control system (Perforce, ClearCase, Microsoft Team System, Visual SourceSafe, Subversion) or equivalent modern software configuration management (SCM) systemExperience with advanced source control techniques: versioning, branching, and merging Detailed understanding of concepts such as change lists, mainlines, branches, and working copiesBasic knowledge of SQL, SQL script execution, and error troubleshootingStrong writing and documentation skills, for both formal documentation and informal process documentationMinimum 5 years software engineering experience with minimum of 2 years software engineering services or configuration management experienceStrong communicator with ability to maintain open, collaborative, communication with internal employees, managers and customersAble to integrate and apply feedback in a professional manner Able to prioritize and drive to results with a high emphasis on quality Ability to work as part of a team TRAVEL, PHYSICAL DEMANDS AND WORK ENVIRONMENT

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