M242714 - Associate Client Support Specialist - 31990716 - New York, NY Job in New York City, New York US
Reference Code M242714-Assoc Client Support SpecialistJob Title M242714 - Associate Client Support Specialist - 31990716 - New York, NYCompany AT&TDepartment Global Enterprise SolutionsRequirements Synopsis of Position: The Associate Client Support Specialist (ACSS) will complete a 6-month program within the AT&T GES/GSE ACSS Training curriculum.
This program is designed to support business customers.
Participants will be expected to perform at a very high level.
Successful graduation from the Training Program leads to promotional opportunities into a challenging and rewarding business to business sales support position.
During the program, participants will develop skills through Web-based and Instructor-led training.
Participants will learn about the communications industry from inside, while discovering the value of teamwork, leadership, initiative and entrepreneurial thinking.
The ACSS participates in activities targeted for sales support and project management, focusing on product knowledge and process (including IP, Data, Voice and Wireless), relationship building and business management.
Following classroom/web instruction, the ACSS will shadow a CSS Mentor Coordinate with Account Executives and partner organizations to oversee implementation of non-complex and complex orders.
Assist sales team to assemble a holistic view of customers business with Corporation, which may include records of proposals, contracts and network inventories across multiple platforms and product lines.
Provide contract interpretation to the customer, as needed.
Participate in Shared Expectations Sessions with customers, pre- and post-sale corporate organizations to communicate roles and responsibilities in the client/Corp relationship.
Assist AEs with technical assistance in responding to RFPs, and closing sales of additional services to existing customers.
Support Sales Center in new product and promotional initiatives and billing questions.
Work with the sales center contact for resolving billing problems.
Be the Customer Advocate across the Post Sales Organization to insure On Time billing performance.
Develop strong linkages and relationships with a variety of groups responsible for supporting sales.
Required Degrees/Majors/Accreditations/Skills: Previous business sales support experience.
Telecommunications experience and knowledge of SBC/AT&T products and services.
Self-starter and highly self-motivated, excellent communications skills (both written and oral).
Presentation and customer facing experience is highly desirable.
Desired Degrees/Majors/Accreditations/Skills: Computer literacy on Microsoft Word, Excel, PowerPoint and OutlookClassification Regular Full TimeShift 40Hr- M-F / DayLocation AT&T - EastCity NY - NEW YORK
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