Level 1 Machine Support (redbox) Job in Chicago West 60181, Illinois US
Who We Are: Redbox Automated Retail, LLC, a wholly-owned subsidiary of Coinstar, Inc. (NASDAQ: CSTR), offers new release DVD through its network of conveniently located, self-service kiosks.
Redbox is available at more than 15,000 locations nationwide, including select McDonalds restaurants, leading grocery and convenience stores, and Wal-Mart and Walgreens locations in select markets.
For more information, visit www.redbox.com. Information about Coinstar can be found at www.coinstar.com. Level 1 Machine Support Position Purpose: This position is responsible for monitoring the entire Redbox system and troubleshooting when issues arise.
The incumbent will be expected assist customer service in troubleshooting individual kiosks and implementation of Machine Support procedures.
The incumbent will be responsible for providing a wide array of services in support of the Machine Support team including but not limited to support for the field and HQ staff on daily issues, developing and tracking trouble tickets, and maintaining good communication with the Level 2 team.
Essential Duties & Responsibilities: · Provide Level 1 technical support in a front line role as calls and e-mails are received from redboxs, especially as related to troubleshooting the Redbox· Requires experience with problem solving and documentation of steps taken.
· Provide administrative and technical support to field staff (support on troubleshooting and documentation) Preferred Education / Experience: · Competency with Microsoft Windows on an intermediate level (advanced file management, software installation and configuration, printing issues, etc.)· Basic networking experience and knowledge required· Competency with Software: good basic skills in Microsoft Word, Excel, and familiarity with contact management software in general· Good phone skills supporting customers· Good technical documentation skills· Good reading and writing skills (English)· Some technical PC hardware experienceRequirements: Apply Online
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