Aerotek is currently looking for an experienced Pharmacy Technician Team Lead/Trainer for Tucson, AZ. SUMMARY: Responsible for hiring, training, retaining and developing their respective team members.

Responsible to lead the effective and profitable results for their team.

Administers company policies, best practices and standard operating procedures to facilitate performance that exceeds client expectations.

Provides the thought leadership and innovation necessary for continuous improvement while ensuring a positive work environment.

Active role model demonstrating pride and ownership as a leader of the organization.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Hire the right people, effectively set expectations, identify behaviors and coach employees to be outstanding performers.

Identify and reinforce positive behaviors through formal and informal reward and recognition.

Execute corporate, regional and local business imperatives to optimize team results.

Encourage and develop teamwork among others and themselves.

Responsible for delivery of customer satisfaction, business results and employee satisfaction in order to ensure achievement of scorecard and client goals.

Comply with and ensure compliance of local, state and federal regulations and laws governing business operations, as well as, corporate and client policies, procedures and guidelines.

Effectively communicate corporate and business expectations to all team members.

Responsible for leading a team of up to 20 employees.

Responsible for assets under their control.

Provide supervision to both direct and indirect reports to ensure proper floor coverage and maintain a positive leadership presence at all times: Manage By Walking Around Responsible for daily call monitoring to provide feedback and coaching of team members per the quality standards.

Demonstrate company core values and culture.

Complete the Customer Services Team Leader Certification Program and incorporate these competencies into all interactions with co-workers, clients, and community contacts.

QUALIFICATIONS AND REQUIREMENTS: Education: High school diploma required.

Bachelor's Degree preferred.

Experience: Minimum of 1-3 years of experience in call center operations and/or prior experience supervising multiple employees.

1-3 years minimum of Pharmacy experience.

Candidate must be Certified and AZ Licensed Pharmacy Technician.

Skills, Knowledge, & Abilities: Must be able to demonstrate leadership, oral, written, presentation and analytical skills at the supervisory level.

Ability to multi-task and meet critical deadlines.

Ability to identify and promote continuous improvement.

Ability to understand and execute policies and procedures.

Minimal travel may be required.

Working knowledge of Microsoft Office applications and other call center technology as applicable.

CRITICAL SUCCESS FACTORS: Communication, Analysis, Time Management, Project Management, Motivation and Recognition, Leadership, and Coaching for ResultsIf you meet the above qualifications please contact Stephanie at 602-567-1962.

Thank you!Required Skills: PHARMACY TECHNICIAN CERTIFICATION, CUSTOMER SERVICE SUPERVISOR, CUSTOMER SERVICE, Prior AuthorizationsJoin Aerotek Scientific LLCSM, one of the fastest growing providers of scientific and clinical research services in the nation.

Due to our growth, we're constantly on the lookout for qualified professionals to place in contract, contract-to-hire, and permanent placement positions across the scientific and clinical research communities.

At Aerotek Scientific, we know it's more than just your day-to-day responsibilities that can make or break a job. It's the support you get. That's the reason Aerotek Scientific offers a variety of benefits including medical, dental, optical, 401k, and many more.

Don't put your career in the hands of just anyone, put it in the hands of a specialist.

Join the Aerotek Scientific team! Allegis Group and its subsidiaries are equal opportunity employers.

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