Intern - Information Technology - End User Support Job in Westchester 60154, Illinois US
Location: NA NA
Total applied: 40
Corn Products International, Inc. (NYSE: CPO) is one of the world's largest corn refiners and a major supplier of high-quality food ingredients and industrial products derived from the wet milling and processing of corn and other starch-based materials.
Headquartered in the Chicago suburb of Westchester, Illinois, Corn Products International is a leading supplier of starches, sweeteners and other ingredients.
We are the world's largest producer of dextrose and a leading regional manufacturer of starches, syrups and glucose.
You can learn more about our products at http://www.cornproducts.com We are proud to have received the following awards: - America's Best Managed Companies, Forbes Magazine - America's Best Big Companies, Forbes Magazine - America's Most Admired Companies, Fortune Magazine - Largest Public Companies, No. 49, Crain's Chicago Business Magazine The Intern - End User Support will provide support to end users on a variety of issues through identification, research, and resolution of technical problems.
They will also provide support by responding to telephone calls, email, and personnel requests using best practices and department procedures for technical support including timely review and completion of assigned work orders.As an Intern, you will gain experience in the following areas: User Support Management Manage the user environment including the documentation of PC moves, adds, changes, and overall maintenance by researching and recommending changes to provide proactive maintenance and improvements to application and hardware usability ensuring secure, optimum performance consistent with the business direction of Corn Products.
User Support is conducted by receiving emails, providing phone based customer service, and off-hours technical support.
Administration Provide administration and 24/7 support of all primary assigned computer, printer, and mobile devices including hardware support and first level functional/technical support related use of Corn Products International assets.
System Change Requests Prioritize and implement manager approved system change requests of medium to high complexity by carrying out tasks as required during the full lifecycle of a system change request resulting in process improvements as required.
Project Management Perform as a project team member on project implementations; independently completing assigned tasks of medium to high complexity resulting in successful, on time and on budget projects.
Training Administer training for end users on the use of their technology assets.
Disaster Recovery Contribute to Workgroup disaster recovery planning and business continuity planning including participation in disaster recovery assurance tests, maintenance of the associated manuals and procedures and the ongoing gap assessments that are required to keep disaster recovery plans and business continuity plans current.
Technology Research, identify, keep technically current and contribute new or improved technology ideas to solve specific business needs or risks and to keep Corn Products competitive.
Documentation Create quality documentation including configuration documentation, test documentation, end user training material using existing tools resulting in well documented systems and well trained end users.
Teamwork Provide value as a team member in cross functional implementations while demonstrating effective interpersonal skills resulting in successful systems implementation.
Requirements: - Desired Major(s): Computer Science, Computer Information Systems, or related- Desired Class Level(s): Freshman, Sophomore, or Junior- Work Authorization: US Citizen, Permanent Resident (US)- Must have own transportation to Westchester, IL- Must have housing in Chicagoland for duration of internship To learn more, please visit us on the web at http://www.cornproducts.com
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