Senior Product Analyst Job Summary: Provide recognized knowledge of product features, functionality and utilization of products.

Collaborate with project teams and business partners to meet IT project objectives for products that are projected to deliver business value, require IT&S infrastructure changes, or present technical or operational risk.

Collaborate with project team members (including Business Solution Analysts) to design detailed product functionality or changes, identify and escalate significant project issues, and ensure the products meet specified requirements.

Provide hands-on expertise to independently resolve service delivery or functionality issues with a product, frequently communicating with end users and vendors.

Continually mature an understanding of how business owners/practitioners utilize the product(s), by maintaining strong relationships with business partners and product users.

Contribute product knowledge to trainers, documenters and testers.

Successfully support multiple, concurrent projects.

General Responsibilities: Leverage deep knowledge of product(s) functionality to contribute to requirement definition activities, including the initial development and deployment of a product and product enhancements.

Participate in vendor evaluations for products that are projected to deliver significant business value, require IT&S infrastructure changes, or present significant technical or operational risk.

Apply an established understanding of how business practitioners utilize the product(s), by maintaining strong relationships with the business partners and product users.

Collaborate with development, technical entities/vendors, and project team members to provide hands-on expertise to independently resolve significant service delivery or functionality issues with a product, leading frequent communication with end users.

Independently handle issue escalation to the vendor if applicable.

Maintain involvement and knowledge of projects related to their products and has responsibility for any product issue that places the project at risk.

Lead successful implementation of fixes, patches and version upgrades released by a vendor, collaborating with project teams to evaluate and decide upon their application for HCA. Primary participant in establishing release schedule definition for the product, balancing vendor updates with the needs of HCA. Represent the IT product owner on projects, contributing detailed knowledge of product features and functions, working with software vendors, business users, and product development peers to understand new product features.

Support product implementation, customization, or development and document technical requirements.

Participate in system support, customer support, incident resolution, and issue escalation procedures.

Participate in pilot preparation, coordinating rollouts and establishing rollout process, executing, fine tuning and documenting process through initial deployments and transferring deployment responsibility as needed.

Manage and implement usual business maintenance requirements for the system in production including resolution of system issues, discovery of new configuration requirements and the configuration of constituent applications.

Oversee deployment of changes into production.

Develop or maintain updated product documentation, assist in the preparation of the product testing strategy and testing execution plan.

Assist testing stakeholders to make sure the new system meets the user's needs.

Participate in the development of user documentation and manuals, training material, and/or job aids.

Qualified candidates will have at least 5-7 years of relevant work experience.

Excellent communication skills are required.

Strong organizational and problem solving skills are essential.

Knowledge of Healthcare delivery is a plus.

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