Help Desk Analyst Job in Newton, Massachusetts US
We are looking for a Help Desk Analyst - Level I for a national financial organization located in Newton, MA. This position is perfect for a technical professional who is looking for a foot in the door to an IT career and has a minimum of 1 yr of professional experience.
The Help Desk Analyst will join an 8 person team and report directly to the User Experience Manager.
Responsibilities include: - Level I support for national users via email and phone - Troubleshooting connectivity issues, software and hardware, applications and operating systems - Troubleshooting proprietary database applications - Escalating calls to Level II and Level III staff as required - Providing superior customer service to all clients Qualifications: - At least 1 yr of corporate IT experience, preferrably in a help desk capacity - Strong understanding of Windows infrastructure and networking technologies - Excellent understanding of both hardware and software systems - Strong communication skills - both verbal and written - Strong desire to provide superior customer service - Demonstrated self motivation and initiative - Demonstrated professionalism - BS/BA degree in Computer Science or related field strongly preferred This is a contract to hire opportunity that starts immediately.
For those professionals looking to grow within an organization, this is an excellent opportunity.
Management is committed to professional development and mentorship.
Please submit resume to Jessica Salerno at jsalerno [at] psgstaffing [dot] com All PSG job postings are either actual positions we had available at the time of posting and/or are representative of positions we typically fill or expect to fill.
Our fees are paid by our client companies, so services to candidates are completely free.
If you see a job that interests you, respond to the ad or give us a call so that we can help you find a job you'll love.
As one of the area's largest staffing firms, we helped almost 5,000 people find jobs this year so chances are good that we can help you too. There are no costs for candidates utilizing our services as our clients pay for all related hiring fees.
If you are interested in other opportunities currently available through our firm please visit our website at www.psgstaffing.com .
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