HP is a leading global provider of products, technologies, solutions and services to consumers and business.

The company's offerings span IT infrastructure, personal computing and access devices, global services, and imaging and printing.

Our $4 billion annual R&D investment fuels the invention of products, solutions and new technologies so we can better serve customers and enter new markets.

We invent, engineer and deliver technology solutions that drive business value, create social value and improve the lives of our customers.

business environmenthp invents.We never stand still.We look for new things to do, and new ways to do things we've done before.IT is a driving force for invention.

Providing support that helps us to work smarter.

Transforming our business models.

Driving our competitive cost structure.

Setting up end-to-end ownership.

And making sure we make the most of our resources.IT creates the re-usable building blocks with which we assemble integrated, solutions, and deliver the consulting that makes the technology work.

Excellence is the minimum standard acceptable.

· Establishes and maintains relationships with key decision-makers at the top of the business, function, geography or organization as well as key tactical leaders.

Uses extensive business knowledge at domain level to drive engagement for the largest Information Technology (IT) initiatives.

Proactively engages in strategic business planning where there is IT impact; influences overall business strategies of customer organizations.

· Communicates strategic IT decisions and plans and works to achieve alignment at the top level of the business, function, or geography.

· Represents the needs of the business, function, or geography during the IT priority-setting process.

· Identifies leverage opportunities where IT can provide cost-effective, standard solutions to meet the needs of multiple business/function/geography organizations.

· Actively participates in IT projects to ensure that business, function, and geography "customers" are included appropriately and ensures that they receive sufficient and timely communications.

· Promotes best practices found in working with one business/function/geography to other business and function organizations.

· Identifies the need for new IT processes as well as significant improvements to major IT processes and drives the development and implementation of those Leads or contributes to enterprise-wide solutions that impact multiple businesses, functions, and/or countries.

Leads or contributes in a significant way to major projects or critical business processes.

Responsibilities: The Service Manager will drive key initiatives spanning all Global Telecom services: Work directly with key senior executives to manage both corporate-led and line-led project teams; Deliver data-driven insights to support actionable strategic direction, corporate prioritization, and strategy communication · Spend Management o ITPR Process Oversight o Re-occurring BPO Managemen

1. Consolidated BPO in place for ALL global telecom spend (Buyer/CMP/Local

2. Conduct regular BPO reviews to validate managed spen

3. Oversee BPO renewals 3 months in advance of expiration by date or spend depletion o Invoice Escalation Managemen

1. Resolve disputed spend o Partner with TEMS/Finance on Forecast Development/Maintenance processes including

1. Maintain costs within agreed forecast for assigned area of responsibility & report.

1. Define and implement corrective action plans where necessary.

2. Reconcile Aspire -->Spend Authorization -->Forecast -->Actuals -->Accrual

1. For individual service

2. For aggregate cost center

3. For Telecom Line · Vendor Management o Partner with GSCS to conduct bi annual business reviews key vendors (top 80% spend) · Oversee SMA activities o Review all SMA deliverables in service area o Address SMA escalations within stated SLA's · Oversee the Definition / Implementation / and Monitoring of Operational Service Processes o Utilization Monitoring o Availability Monitoring o Automated Trouble Ticket Process o Change Managemen

1. End User Communication Management Coordinatio

2. Change Ticket Process o Service Reporting / Dashboard o Keep GT Website Current o Keep Service Website Current o Keep order engagement / fulfillment process fresh o Monitor Feedback Mailbox o Metric Development and Reporting o Track and understand cost per unit for service and unit cost trending o Escalation Management · Service Innovation Development (drive innovation in services) o Ensure lowest cost service implementation is used that meets requirements o Partner with PMO/Finance to prepare funding requirements for service

1. Track results of additional funding requirement

1. Go/no-go o Service Direction Developmen

1. Work with Architecture on service directio

2. Monitor Engineering on service design/implementatio

3. Monitor Project Management on spend and service impact

4. Monitor Procurement on Supplier Requirement

5. Monitor Operations on Service Suppor

6. Monitor Info Security on Service developmen

7. New Servic

1. Assessmen

2. Developmen

3. Acceptance criteria Education and Experience Required: Typically a Bachelor's degree or equivalent experience and a minimum of 12 years of related experience or a Master's degree and a minimum of 10 years experience.

Knowledge and Skills Required: Exceptional written and verbal skills.

Deep business experience at domain level.

Strong relationship management skills.

Excellent project management and process development skills.

Critical Competencies to Drive Business Results: Business Consultation Proactively provides value-added business advice to achieve business goals Business Execution and Performance Monitoring Actively monitors business performance to ensure effectiveness, adjust strategy as required, and identify investment returns Business, Financial and IT Controls Demonstrates the ability to leverage company financial data, control activities, systems, and operational data to ensure quality of transactions Information Management Acumen (IT) Demonstrates fundamental understanding of information management systems and infrastructure Organizational Interface Management Actively bridges technical and business cultures and perspectives to promote cross-organizational collaboration Technical Excellence Development Recognizes the interrelationship of individual and organizational excellence, and their contribution to technical leadership Technical Performance Optimization Exercises personal authority and organizational leadership to establish and maintain employee excellence Change Management Develops methods for supporting innovation and change across the organization

« Apply for Global Telecom Service Manager Job in Austin 73301, Texas US