Entry Level Customer Support Rep Job in Mountain View 94043, California US
About CyberSourceTop brands and over 200,000 smaller businesses use CyberSource services to process e-payments in 190+ countries, manage payment fraud and mitigate security risk.
Today, about 1 out of every 4 dollars transacted online in the US is managed by CyberSource, as well as a growing global share.
CyberSource combines the spirit of a start-up, with the security of a profitable, rapidly growing public company of 600 people having a mix of technology and financial services backgrounds.
Position DescriptionThe Technical Support Engineer will be responsible for providing direct phone and email support to our growing number of direct customers and channel resellers.
This will include assisting new customers with the initial set up of CyberSources online payment services, educating customers on the use of our online business management tools and continuing to resolve any issues our customers might face.
QualificationsPrevious experience providing direct customer support.
Experience in a high call volume environment is preferred.
Exceptional written and verbal communication skills.
Prior knowledge of online payment processing and/or banking industry is a plus.
Bachelors degree in Information Technology, Computer Science or related technical discipline is preferred.
This position is designed for recent college graduates and will provide a variety of career growth opportunities.
Please send resumes to jobs [at] cybersource [dot] com
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