Summary of Duties: The Director of Application Services manages the day-to-day activities of HCA division IT&S Application Services, oversees the work of the Application Service Managers, develops application support, maintenance plans and implementation strategies to meet the application needs of division computer users.

Application Services includes clinical and non-clinical applications, reporting, clinical imaging, database analysis, and web development.The Director of Application Services ensures computer system standards and compatibility with HCA standard information systems architecture, tools, policies and procedures, and interacts with corporate, division and facility level IT&S and executive leadership teams as needed in relationship to technical and customer support issues.

Supervises: Clinical Analysts & Manager, Reporting Analyst, Clinical Imaging Manager and Analysts, Database Analyst, Web Developer, and Non-Clinical Application Analyst Duties Include But Are Not Limited To:
Ensures development and service delivery of all products, services, and resources within the HCA division Application Services organization.

This includes responsibility for ensuring the appropriate level of support for the ongoing functionality of the systems
Maintains a leadership role in setting service direction and ensures standards and policies are maintained and compatible with HCA standard information systems architecture, tools, policies and procedures
Maintains responsibility for the coordination and development of division-level software application capabilities.

This includes coordinating product specifications, development, training and installation timeliness and appropriate testing mechanisms
Leads financial management activities, including the creation and maintenance of the division Application Services budget (capital and operational)
Leads personnel management activities, including performance management and career development activities
Sponsors efforts to develop core competencies, processes, and disciplines.

Supports sharing of best practices
Leads the IT&S division in application selection, preparation of RFP's, etc. in conjunction with Division or HCA procurement personnel
As a member of the HCA Division IT&S team, is responsible for participating in the development and implementation of the Information Services Strategic Plan
Participates in activities to improve departmental and organizational performance.

Develops benchmark measures to evaluate productivity within Application Services
Fosters increased application standardization and utilization across the division
Identifies possible training and system enhancements.

Establishes division application tracking metrics and dashboard reports to track application usage and satisfaction
Interacts with corporate, division and facility level leadership teams, as needed, in relationship to technical and customer support issues
Utilizes strong communication and management skills to manage technical and business relationships in a matrixed application support environment that includes non-IT&S organizations
Maintains and protects confidentiality with regard to all aspects of patient care
Adheres to the Code of Conduct and Mission and Value Statements
Assists with other duties as assigned Knowledge, Skills, and Abilities: Required:
Strong understanding of Service Desk, application support, Intranet development, and customer service principles
A clear understanding of computer systems and corresponding support requirements
Strong written, verbal, and presentation skills
Strong leadership skills, personal drive and ability to see projects through to execution in a matrixed, corporate environment is required
Advanced reasoning, math, and language skills should be performed at advanced levels Preferred: Strong analytical skills in budgeting, planning, and policy development and maintenance Education:
Bachelor's degree required, preferably in Information Systems or a related field.

An advanced degree in Information Systems, Business, Planning, or related field is a plus Required Experience:
Seven or more years in an IT environment with project management experience
Direct supervision or staff development experience
Demonstrated knowledge and skills in multiple technology disciplines
Demonstrated critical thinking and decision-making skills and strong interpersonal skills Physical Demands/Working Conditions: Requires prolonged sitting, some bending, stooping and stretching.

Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment.

Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports.

Work is performed in an office environment.

Work may be stressful at times.

Contact may involve dealing with angry or upset people.

Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations.

This position requires occasional travel.

OSHA Category: The normal work routine involves no exposure to blood, body fluids, or body tissues (although situations can be imagined or hypothesized under which anyone, anywhere, might encounter potential exposure to body fluids).

Persons who perform these duties are not called upon as part of their employment to perform or assist in emergency care or first aid, or to be potentially exposed in some other way.

« Apply for Director of Application Services - Delta Division Job in Covington 70433, Louisiana US