Cervalis is a premier provider of IT infrastructure solutions including business continuity / rapid recovery, managed hosting, managed security, managed storage, networking & telecommunications and co-location.

We have state-of-the-art operations centers totaling more than 280,000 square feet of space in NY, CT, and soon NJ. We offer attractive compensation and benefits packages.

This is a fast-paced environment with a focus on integrity, teamwork, and superior customer service.

We are looking for energetic, ambitious and talented individuals to join our team.

Feel free to visit our website to learn more about our company at www.cervalis.com Resumes submitted without salary ranges and cover letters will not be considered.

Send resumes to hrrecruit [at] cervalis [dot] com Cervalis is an Equal Employment Opportunity employer.

No recruitment agencies please.

Job Title: Data Center Technician Location: Wappingers Falls, NY FLSA Status of Job: Non-Exempt Shift: 8:00pm 8:00am Saturdays and Sundays Education Required: High School Diploma or equivalent required.

Associates Degree preferred, or equivalent work experience Experience Level Required: 1-2 year of Data Center, and Server Room experience.

Position Summary: Responds to customer incoming inquiries via phone, email and web mail within a defined timeframe.

Performs initial troubleshooting and uses proper communication and escalation.

Monitors infrastructure, alarm panels, network and customer hardware and adheres to procedures as defined.

Daily operational tasks include data center walk through to check critical areas, remote hands requests, and working the ticket system.

Essential Functions: · Is initial point of contact (phone/emails/web mail) for all customer inquiries· Verifies all contacts against data base to ensure that contact is authorized to open a trouble ticket· Acknowledges all incoming email and web ticket inquiries within 15 minutes of receipt· Provides superior customer service to all customers· Adheres to customer-specific procedures and Service Level Agreements (SLA)· Monitors all alarm conditions; follows escalation policies and procedures and SEVERITY Level processes· Completes shift turnover at the onset and end of each shift· Provides hardware configuration and support including server builds, rack and stacking, equipment and LAN cabling · Monitors all sites utilizing on-line tools and systems such as Solar winds and System Center Ops Manager· Understands facility infrastructure specifically to the electrical and mechanical systems used in a data center environments including: Generators, UPS systems, ATS/STS units, PDU units, Chillers, air handling units, CRAC units· Checks Data Center critical areas as defined and reports issues found· Responds to all Data Center alarms per policies and procedures· Performs daily remote hands including tape swaps, DNS changes, RFCs and other customer requests· Generates weekly customer web and network reports Knowledge, Skills, and Abilities: Strong customer service, technical aptitude and attention to detail Basic ability to identify, diagnose, escalate and/or resolve moderate technical issues pertaining to Internet protocols, TCP/IP, FTP, HTTP.

Experience with HP Proliant servers, Windows 2000/2003 server preferred.

Knowledge of RIS a plus.

High level knowledge of all monitoring tools.

Understanding our Severity Levels and associated escalation procedures.

General experience and knowledge of data center/server room configurations experience preferred.

Knowledge of ticketing system.

Initiates, updates, tracks, escalate and close trouble tickets.

Knowledge of Commvault Qinetix, Veritas NetBackup and Acronis suite.

Work Environment and Physical Demands: General office and data center environment.

High stress may occur at times.

May involve lifting of equipment and supplies (up to 50 pounds).

May include long hours of sitting or standing.

Exposure to a climate controlled environment for extended periods of time.

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