Bekaert Specialty Films LLC., www.bekaertfilms.com is a global leader in the development, manufacture and distribution of specialty films for use as solar control and safety window films, and for industrial applications.

The company delivers solutions for safety, security, glare, energy savings and C02 emission reduction through a network of independent certified dealers and distributors in more than 60 countries under the Solar Gard®, Panorama® and Quantum® brands.

Bekaert Specialty Films LLC., is the first in the industry to certify its carbon footprint, is a Climate Action Leader and is committed to environmental responsibility.

Headquartered in San Diego, CA, Bekaert Specialty Films is a subsidiary of the Bekaert group.

Founded in 1880, Bekaert is a global technological leader in its two core competencies: advanced metal transformation and advanced materials and coatings, and a market leader in drawn wire products and applications.

Bekaert (Euronext Brussels: BEKB) is a global company with headquarters in Belgium, employing over 23,000 people worldwide.

Serving customers in 120 countries, Bekaert pursues sustainable, profitable growth in all its activities and generates annual combined sales of €4 billion more than $5 billion.

Your roleBASIC PURPOSE OF POSITION: Receive, investigate and respond to all customer inquiries regarding shipments, products, and complaints.

Interact with customers in a positive, friendly manner that ensures high customer retention.

Input phone/fax orders and relative data into the computer by performing the following duties: ESSENTIAL FUNCTIONS OF THE POSITION: • Talk with customers by phone concerning orders, returns and shipments and provide product information on claims, processes and warranties.

• Receive & input orders and ensure they are filled in an accurate and timely manner.

• Call customers when necessary to advise shipment delay and/or information necessary to process orders.

Answer product availability questions; suggesting information about other products and services.

Follow through on customer requests as needed.

• Arrange transfer of inventory from other Service Centers as needed.

• Initiate tracers with carriers.

• Make changes to or cancel orders/backorders.

• Initiate orders for replacement parts and/or for correcting errors (shortages, wrong item shipped, etc.)• Initiate file maintenance for corrections to computer’s customer file.

Perform clerical duties such as filing invoices.

• Fill out forms, determine changes for service requested.

• Provide assistance to other service centers as the need arises.

Respond to questions about their orders and shipments.

• Handle all customers in a professional manner.

• Obtain customer feedback information.

• Adhere to all company policies and procedures.

NON-ESSENTIAL FUNCTIONS OF THE POSITION: • Perform all other duties and special projects as assigned.

• Assist the other staff members with tasks that assure the days business is completed and done so in a timely and efficient manner.

Your profileESSENTIAL REQUIREMENTS FOR THE POSITION: • High School diploma or GED; Associates Degree preferred.

• Bilingual (English/French)• Excellent customer service skills (friendly, courteous, professional, and helpful)• Proficient with Microsoft Windows 2000/XP Professional.

• SAP experience strongly desired.

• Ability to read and interpret documents such as operating and maintenance instructions and procedures manuals.

• Ability to calculate figures and amounts.

• Strong verbal, written and interpersonal skills.

• Ability to organize and prioritize work.

• Strong work ethic, with focus on attendance and punctuality.

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