Customer Service Representative - LaPorte Job in Michigan City 46360, Indiana US
Basic Function Responsible for maintaining administrative organization, customer files and processing customer transactions.
Major emphasis on in-store sales, telephone sales, direct marketing, new customer growth and renewal payment processing in the store.
Plays key role in the upkeep of the showroom floor as per the first up system.
Reporting Reports directly to the Sales Manager Primary Responsibilities The Acquisition and Maintenance of CustomersAccept and process current customer paymentsProcess Order Forms and referencesInput customer information into the store computer for new lease agreementsUpdate customer information and account status in the store's computer systemAnswer incoming telephone calls and route them to appropriate person-as per the first up system.
File and maintain customer folders and recordsAssist customers on the showroom floorDirect customer opportunities immediately to the Sales Manager-as it relates to sales and service.
Maintain the appearance and organization of the customer transaction counterAssist in the maintenance of the showroom through cleaning, organizing, merchandising, and pricing as per the first up system and as directed by managementMaintain regular mailing campaignOther tasks as assigned by management Position requires Bilinqual a PLUS! Excellent interpersonal skills are required for daily customer contact Professional appearance Computer operations ability Good communication skills Excellent organizational skills Excellent telephone etiquette Strong sales skills-showroom and telephone High energy level Able to lift 50 lbs. Pre-employment Successful reference check and verification, drug screen, criminal background investigation and required testing
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